News   Nov 28, 2024
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Metrolinx: Presto Fare Card

I hate to keep coming back to this but since I bought my Presto card I've been trying to learn the rules of the game. Last week I was at Spadina transferring from the subway to the bus and I asked a TTC employee if I needed to tap onto the 510 streetcar and she said "no" (N.B. I'm not sure what her position was, she was just standing around). Today I was back there again and I asked a fare enforcement guy the same question and he said that yes, I do have to tap onto the streetcar because when he reads my card it will "show continuity" (his words). So today I tapped when I got on the streetcar and when I got home I checked my Presto account (I don't have a cell phone). My account currently shows the following for today:

Transit Agency Location Type Discount Amount Balance

Toronto Transit Commission Spadina Station Transfer $0.00 $0.00 $0.00

So it appears that the fare enforcement guy was correct since I was not charged when I tapped when getting on the streetcar. Interestingly enough, my other Presto transactions from this afternoon have yet to show on my card activity page.

I'm started to feel like I'm playing a game in which the rules are interpreted differently by various players and the rules themselves are constantly changing.

Sorry, the formatting didn't come through properly. I'm tired.
 
I hate to keep coming back to this but since I bought my Presto card I've been trying to learn the rules of the game. Last week I was at Spadina transferring from the subway to the bus and I asked a TTC employee if I needed to tap onto the 510 streetcar and she said "no" (N.B. I'm not sure what her position was, she was just standing around). Today I was back there again and I asked a fare enforcement guy the same question and he said that yes, I do have to tap onto the streetcar because when he reads my card it will "show continuity" (his words). So today I tapped when I got on the streetcar and when I got home I checked my Presto account (I don't have a cell phone). My account currently shows the following for today:

Transit Agency Location Type Discount Amount Balance

Toronto Transit Commission Spadina Station Transfer $0.00 $0.00 $0.00

So it appears that the fare enforcement guy was correct since I was not charged when I tapped when getting on the streetcar. Interestingly enough, my other Presto transactions from this afternoon have yet to show on my card activity page.

I'm started to feel like I'm playing a game in which the rules are interpreted differently by various players and the rules themselves are constantly changing.

This is a huge problem of the TTC. Presto implementation poorly communicated.

New signage on buses implies that entire system is POP when only streetcars are.

Even us transit geeks can't get it right.
 
I agree, the rules have been very poorly communicated not just to the public but to TTC employees. Last week I had a long conversation with a streetcar operator on the 504 line (all the way from Broadview station to Queen St., I think he was just bored. LOL). At one point he said to me that the employees are learning it along with the customers. "We're learning it with you", I think were his words, or something to that effect. It's like I said above, it's a game in which the players interpret the rules differently. The penalty? A $235 fine!

Also, re my post above: I should have said that last week I was transferring at Spadina from the subway to a streetcar, not a bus. It's been a long day.
 
So it appears that the fare enforcement guy was correct since I was not charged when I tapped when getting on the streetcar. Interestingly enough, my other Presto transactions from this afternoon have yet to show on my card activity page.
TTC buses and streetcars update more often then the fare gates do as they connect to the network all the time via cellular and wifi. My guess would be because the readers on the buses and streetcars don't have the memory capacity that the fare gates do so they have to dump all of the data more often.
 
TTC buses and streetcars update more often then the fare gates do as they connect to the network all the time via cellular and wifi. My guess would be because the readers on the buses and streetcars don't have the memory capacity that the fare gates do so they have to dump all of the data more often.

True, there may be a technical reason for it. However, I've been thinking that maybe this was done at the request of the TTC so that fare inspection officers have the info ASAP. For example, if the system immediately reported my transfer onto the streetcar then a fare inspection officer at Union would have access to that transfer info by the time the streetcar pulled into Union. Just a thought; maybe there's a technical reason but I'm not a technical guy.
 
True, there may be a technical reason for it. However, I've been thinking that maybe this was done at the request of the TTC so that fare inspection officers have the info ASAP. For example, if the system immediately reported my transfer onto the streetcar then a fare inspection officer at Union would have access to that transfer info by the time the streetcar pulled into Union. Just a thought; maybe there's a technical reason but I'm not a technical guy.

That's not it. The fare inspectors don't pull your tap information off the internet, they actually physically tap your presto card onto their inspection reader. All of the data from your taps is stored physically directly on your card. If you tap on a streetcar, the instant you tap it's recorded onto your card--it takes a while to show up online, but it's on your card right away. If you tap on the subway station turnstiles at Spadina then go downstairs and board a 510, when a fare inspector checks your card it will show "Spadina Subway Station" as your last tap, vs. someone who taps the streetcar where it will say "Vehicle 4406" or whatnot. Either way, you've paid a valid fare, but of course the TTC can't figure their own stuff out and frankly their fare inspectors are even bigger jokes than the rest of their staff where Presto/fare policies are concerned.

There are so many issues with the Presto rollout, it's a shame that the TTC has decided to just make things worse by making up nonsense like this rather than focusing on the real issues.
 
TTC buses and streetcars update more often then the fare gates do as they connect to the network all the time via cellular and wifi. My guess would be because the readers on the buses and streetcars don't have the memory capacity that the fare gates do so they have to dump all of the data more often.
Given the fact that each transaction is only 50 bytes or less. It's just vehicle number(integer=4byte), route number (integer=4bytes), branch letter (char=1byte), time (long integer=8bytes), stop id (integer=4bytes), charge(floating point=8bytes), card total(floating point=8bytes) and payment or transfer(boolean=1bit). Maybe some more details. An $100 SD card can store all the transaction data for months! The risk of data lost is higher the longer it waits.

That's not it. The fare inspectors don't pull your tap information off the internet, they actually physically tap your presto card onto their inspection reader. All of the data from your taps is stored physically directly on your card. If you tap on a streetcar, the instant you tap it's recorded onto your card--it takes a while to show up online, but it's on your card right away. If you tap on the subway station turnstiles at Spadina then go downstairs and board a 510, when a fare inspector checks your card it will show "Spadina Subway Station" as your last tap, vs. someone who taps the streetcar where it will say "Vehicle 4406" or whatnot. Either way, you've paid a valid fare, but of course the TTC can't figure their own stuff out and frankly their fare inspectors are even bigger jokes than the rest of their staff where Presto/fare policies are concerned.

There are so many issues with the Presto rollout, it's a shame that the TTC has decided to just make things worse by making up nonsense like this rather than focusing on the real issues.
They aren't suppose to find your entire history. Otherwise they could scan whatever an attractive lady shows up for all her info. It's an invasion of privacy issue.
 
They aren't suppose to find your entire history. Otherwise they could scan whatever an attractive lady shows up for all her info. It's an invasion of privacy issue.

They don't need to find your entire history, they need to find your most recent tap. How is a fare inspector checking your most recent tap a privacy issue?
 
They aren't suppose to find your entire history. Otherwise they could scan whatever an attractive lady shows up for all her info. It's an invasion of privacy issue.
I've had my presto card inspected by Go, UPX and TTC fare inspectors and all they see is a check that you paid your fare.
 
I'm started to feel like I'm playing a game in which the rules are interpreted differently by various players and the rules themselves are constantly changing.
Ah, you have figured it out!

TTC has been clear that you don't need to tap onto vehicles in fare paid areas. It might well work better if you do - but the communication has been clear from those with authority to speak.

You pay your money and take your chances! In the long haul though, every time I've used consistently for a while (I normally have a Metropass, but this week for example my wife will have it all week), I get more free rides, than extra charges.
 
So weirdness using Presto for me ... I took the Queen bus (oh how I miss the streetcar) east last night for an appointment, and then I took it west after the appointment, which took me less than 2 hours. Because it was the 501 going both directions, I expected to be charged twice, but the return trip showed as a transfer so no charge. In the past, it has been charged as a new trip.
 
Both 501s, but the card activity on the website doesn't show the route number, just the location, so perhaps it's just a glitch with the various route diversions because of construction.
 
I've tapped on the same route many times, and got the free transfer. The only time I got refused was when I just happened to try to tap on the same vehicle an hour later. I don't think the system knows the routes, you can tap on as many buses and streetcars within 2 hours (so long as it isn't the same vehicle). The system only lets you tap on the subway once though, and won't give you the transfer if you're tapping into a station that doesn't have any valid non-fare paid bus/streetcar connections. I learned that when I walked to St George, and tapped in, after tapping onto a streetcar 30 min earlier, and I got charged for each tap. I got greedy I guess.
 

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