Steve Munro just posted this...
TTC CEO Rick Leary has announced that former Councillor and TTC Chair Josh Colle will return to the TTC in the position of Chief Strategy and Customer Officer effective July 15. He has several years of consulting work for various transit agencies in Canada and the US in a variety of roles.
Colle will come into a difficult position where the TTC faces much more serious problems than his term as chair ending in late 2018. There are severe challenges with ridership, service attractiveness, budget, operations, maintenance and capital funding. The City's hopes for a strong TTC role in attracting travel from cars onto greener modes, notably transit, are not supported with funding and service beyond a stand-pat level.
Within the TTC there are issues in the management ranks, although "Strategy and Customer Service" is not first among them. Better and more reliable service sound like they should be customer service priorities. Without staff to drive and maintain vehicles, a reliable fleet and infrastructure, and an ethos that looks first within the TTC to solve problems, all the strategy and smiling faces will not get people on transit.
The TTC faces a severe backlog of maintenance and quality control problems that have been downplayed or hidden for some time. A near-miss subway incident, deteriorating track, the Scarborough RT derailment are only part of what is seen publicly. There are unseen issues such as subway work car reliability that contribute to infrastructure issues and recently an all-day shutdown of Line 2. Work is deferred for want of appropriate equipment. On the streetcar system, problems with track are "solved" with slow orders as streetcars tiptoe through problem areas, and we know from the Auditor General's report that overhead maintenance planning and record-keeping leaves much to be desired.
We do not know if the passenger fleet condition -- subway trains, streetcars and buses -- constrains the amount of service that might operate. All three modes have considerably more spare vehicles than needed for routine maintenance, and this allows the less reliable ones to be set aside, a particular problem with the bus fleet. In theory, the TTC could run better service, but they do not have the budget to operate it, and we do not know if all of those spare vehicles could actually run if they were needed.
Hundreds of new hybrid and battery buses, plus 60 more streetcars are on their way. The TTC trumpets its green fleet initiatives, but is silent about vehicle reliability and durability. The recently published Five Year Plan foresees only modest growth with the system still running below pre-pandemic levels in 2028.
All of this leaves Josh Colle sitting in an organization he does not control. If he is truly going to handle "strategy" at more than a superficial level, the TTC must take the need for renewal and transparency to heart. Whether the current crop of managers can or will do this is quite another matter.