He outlined numerous complaints with the company’s handling of “quality notifications,” which are notices Bombardier is supposed to issue to the TTC whenever it encounters manufacturing deficiencies so that the issue can be tracked and rectified.
Quality notifications can flag cosmetic issues like scratched paint, or more serious flaws like missing or damaged parts. Depending on the severity of the problem, the TTC can opt to take delivery of the car and fix the imperfection at a later date.
According to Nugus’s email, in some cases Bombardier failed to write quality notifications before it sent cars to the TTC for preliminary acceptance, or wrote notifications “long after” a vehicle had already been shipped.
He wrote that it was evident the company was also failing to invite transit agency officials to meetings to discuss specific manufacturing problems, and was approving the use of “nonconforming” parts in vehicle builds.
