The announcements are sometimes so loud, they do interfere with music coming from my headphones. I am not an asshole and play music so loud that they disturb other passengers, but even then I can not tune them out!
Here's the judicial order. Cdl is right, the TTC agent is wrong. There is only a need to make two announcements - when leaving the previous station and when about to arrive. The text given is a suggestion (and is not the text the TTC decided on, being much more redundant)
HUMAN RIGHTS TRIBUNAL OF ONTARIO
______________________________________________________________________________
B E T W E E N:
Ontario Human Rights Commission
Commission
-and-
David Lepofsky
Complainant
-and-
Toronto Transit Commission
Respondents
______________________________________________________________________________
INTERIM ORDER
______________________________________________________________________________
Adjudicator: Alvin B. Rosenberg, Q.C.
Date: June 30, 2005
File Number: HR-0587-04
Citation: 2005 HRTO 20
______________________________________________________________________________
Human Rights Tribunal of Ontario
400 University Avenue, 7th Floor
Toronto ON M7A 1T7
Ontario Human Rights Commission ) Amyn Hadibhai, Counsel
David Lepofsky, Complainant ) On his own behalf
Toronto Transit Commission ) Angela Rae, Counsel
INTRODUCTION
[1] After hearing all of the evidence and the final submissions of the parties.
[2] And after considering the issues raised by counsel and the relevant provisions contained
within the Human Rights Code, R.S.O. 1990, c.H. 19 (the “Codeâ€);
[3] And in consideration of the time that it will take for me to prepare my final written
decision and reasons, which I estimate to be between four to six months;
[4] I am satisfied that the Toronto Transit Commission (“TTCâ€) has had a duty to
accommodate the Complainant and similarly situated TTC patrons with similar disabilities, who
rely on the subway system as an important means of transportation, but that the TTC has failed to
do so for a period in excess of ten years;
[5] It is unfair to blind passengers to have the correction of the problem start only after my
reasons are released.
[6] Accordingly, I remain seized of this matter but make this Order to start the process of
correction now.
ORDER
(1) The TTC shall commence announcing subway stations, clearly and consistently at each
station;
(2) The TTC shall conduct educational seminars for their guards, drivers and senior
management, on a rotating basis, so that all employees in those categories will have
attended at least one such seminar in the next 90 days;
(3) Such educational seminars shall include, but not be limited to the following:
a. the importance of clear and consistent subway stop announcements for blind and other
visually impaired passengers;
b. description from a blind passenger of the problems of traveling by subway when stops
are not called out consistently and clearly, and the terror of exiting the subway at an
incorrect stop;
c. the need to call out each subway stop twice, first when leaving the previous station
(e.g. “Bloor leaving Bloor stationâ€), and again, when arriving at the next stop (e.g. “St.
George arriving at St. George stationâ€);
d. the duty of drivers to ensure such announcements are made, and if not made by other
TTC staff, to make them themselves;
e. the seriousness of this breach of the Code, which requires TTC to ensure that proper
accommodation is achieved. Failure of the employees to do as directed may result in
serious sanctions, including dismissal;
(4) That this Order be copied by counsel for TTC to the TTC Commissioners so that they
will know that the TTC is in breach of the Code and that it is their responsibility to ensure
that the situation is corrected;
(5) The TTC shall conduct regular surveys of how consistently and appropriately the subway
stop announcements are made. The Chief Executive Officer (“CEOâ€) of the TTC shall
report to me by letter on the first day of each month, commencing on August 1, 2005,
with respect to the surveys taken and the results achieved.
[7] I shall remain seized of this matter and shall issue my decision and reasons as soon as
possible.
Dated at Toronto, this 30th day of June, 2005
“Alvin B.Rosenbergâ€
Alvin B.Rosenberg
Member
Edit:
I guess one thing that has resulted - notice now that msot of the time, it is possible to hear messages from Transit Control about subway disruptions? I especially like it when said messages are done at times when they override automated station announcements.
Though in stations, the other annoying lady reminding us to behave like adults is much more loud and clear as well.