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Metrolinx: Presto Fare Card

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All he can do is look at a person who appears to be 30 and ask for additional identification showing that he is (or is not) little Timmy Jones who was, according to his PRESTO card born in 2011.
This is in the Agenda for next week's TTC Board:

Visually distinct PRESTO child concession cards (Q2 2019 – TBD)  Q3 2019: A change request was submitted to Metrolinx to create visually distinct PRESTO child concession cards. Metrolinx will be developing in a business case, in consultation with TTC, to address this request. Timelines to be provided by Metrolinx

Lots of other PRESTO suggestions in the Report. At http://ttc.ca/About_the_TTC/Commission_reports_and_information/Commission_meetings/2019/September_24/Reports/18_Revenue_Control_Strategy_Phase_1_Response_to_the_Auditor_.pdf
 

W. K. Lis

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This is in the Agenda for next week's TTC Board:

Visually distinct PRESTO child concession cards (Q2 2019 – TBD)  Q3 2019: A change request was submitted to Metrolinx to create visually distinct PRESTO child concession cards. Metrolinx will be developing in a business case, in consultation with TTC, to address this request. Timelines to be provided by Metrolinx

Lots of other PRESTO suggestions in the Report. At http://ttc.ca/About_the_TTC/Commission_reports_and_information/Commission_meetings/2019/September_24/Reports/18_Revenue_Control_Strategy_Phase_1_Response_to_the_Auditor_.pdf
Does this mean, we exchange the cards when become of age (12)? Should that happen with other "discount cards"?
 

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Does this mean, we exchange the cards when become of age (12)? Should that happen with other "discount cards"?
Well, Seniors' cards may be hard to exchange or even use after they cease to be valid on earth - unless Metrolinx operates the Styx ferry and has put the old Ferryman (Charon) out of business! :->
 

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Looks like the CNIB has a different card for the blind, but acts the same as a PRESTO card. Good for three years.

From link.

The TTC has introduced a new version its transit card for CNIB customers. This card is available from the CNIB and provides CNIB clients who meet the criteria for the TTC CNIB transit card (i.e. legally blind and live in Toronto) with unlimited travel on the TTC.​
There are a few important things you need to know about your card before you use it:​

  1. Your new card works like a PRESTO card – tap it each time you enter a subway station or board a surface vehicle. If you need help learning to do this, you can contact CNIB at 416 486-2500 ext 8275 and leave a voice mail.
  2. Do not punch a hole in your card or it will damage the embedded chip.
  3. Your new card is valid for three years and will expire in January 2021.
  4. Your card will only be valid when used in combination with your CNIB photo identification card and is only meant for free travel on the TTC.
It would be great if Presto cards for those eligible for the Fair Pass discount program (not just CNIB customers) have a different design. The Fair Pass design would be the same, regardless if applied through ODSP or Ontario Works. Why the same? It's to make things easier instead of having CNIB cards for the blind, Bob Rumball cards for the deaf, Geneva Centre cards for those under the autism spectrum, Ontario Works cards for those with low income, and so on and so forth.
 

WillTo

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It would be great if Presto cards for those eligible for the Fair Pass discount program (not just CNIB customers) have a different design. The Fair Pass design would be the same, regardless if applied through ODSP or Ontario Works. Why the same? It's to make things easier instead of having CNIB cards for the blind, Bob Rumball cards for the deaf, Geneva Centre cards for those under the autism spectrum, Ontario Works cards for those with low income, and so on and so forth.
I don't think we want to stigmatize people that are on Fair Pass. They should just look like Presto cards.
 

W. K. Lis

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It would be great if Presto cards for those eligible for the Fair Pass discount program (not just CNIB customers) have a different design. The Fair Pass design would be the same, regardless if applied through ODSP or Ontario Works. Why the same? It's to make things easier instead of having CNIB cards for the blind, Bob Rumball cards for the deaf, Geneva Centre cards for those under the autism spectrum, Ontario Works cards for those with low income, and so on and so forth.
Hopefully, if someone loses (or steals) their "discount card", that when they get a replacement card, the old one gets deactivated so that it cannot be used at the gates or machines. Also hope that fare inspectors can check for stolen or lost cards when they scan them, and gets confiscated.
 

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So what exactly CAN Presto customer service do? My bank randomly declined the auto load transaction yesterday, which resulted in my autoload being cancelled without warning. The email says to call customer service if the cancellation is in error, suffice to say customer service told me to just use the website... As I explained several times to the rather clueless guy on the phone I don't WANT a NEW autoload, just my existing one restored, which he flat out refused to do. Then when I try the site autoload is greyed out, while the app tells me that the autoload cancellation I never asked for is still pending and that I need to tap the card and wait 24 hours before being allowed to set up a new autoload.

The end result is that it seems there's absolutely no way to actually fix this.

The bank, for the record, denies all knowledge of why the transaction was refused, and kept telling me that it just happens sometimes.

The 24 hour waits have been discussed to death, but this is getting stupid. What am I supposed to do to have an actually usable card?!? For that matter, why are they sending emails that outright misinform? Apparently a cancelled autoload is cancelled no matter what and calling them is useless for anything but receiving directions to use the website. Even if they insist on a broken system, who authorized outright lies in the public facing material?
 

EastYorkTTCFan

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So what exactly CAN Presto customer service do? My bank randomly declined the auto load transaction yesterday, which resulted in my autoload being cancelled without warning. The email says to call customer service if the cancellation is in error, suffice to say customer service told me to just use the website... As I explained several times to the rather clueless guy on the phone I don't WANT a NEW autoload, just my existing one restored, which he flat out refused to do. Then when I try the site autoload is greyed out, while the app tells me that the autoload cancellation I never asked for is still pending and that I need to tap the card and wait 24 hours before being allowed to set up a new autoload.

The end result is that it seems there's absolutely no way to actually fix this.

The bank, for the record, denies all knowledge of why the transaction was refused, and kept telling me that it just happens sometimes.

The 24 hour waits have been discussed to death, but this is getting stupid. What am I supposed to do to have an actually usable card?!? For that matter, why are they sending emails that outright misinform? Apparently a cancelled autoload is cancelled no matter what and calling them is useless for anything but receiving directions to use the website. Even if they insist on a broken system, who authorized outright lies in the public facing material?
Go somewhere you can load money to it in person or if you have an android phone you can lad it using the app as you can tap your card to the phone after the payment has been made on it to write to the card.
 

Bureaucromancer

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Go somewhere you can load money to it in person or if you have an android phone you can lad it using the app as you can tap your card to the phone after the payment has been made on it to write to the card.
I tried adding funds through the app. It worked to add funds to the CARD, as in the funds appear if I do a balance check, but the ACCOUNT balance hasn't changed, and autoload is still blocked.

It's not so much that the system is flawed that makes me angry as the fact none of it even works as advertised.
 
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EastYorkTTCFan

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I tried adding funds through the app. It worked to add funds to the CARD, as in the funds appear if I do a balance check, but the ACCOUNT balance hasn't changed, and autoload is still blocked.

It's not so much that the system is flawed that makes me angry as the fact none of it even works as advertised.
If autoload is blocked due to an error message from your bank it probably isn't something that can be sorted out easily. Since you were able to add money to the card then it should allow you in 24 hours to be able to set up autoload again.I've added money to my presto cards a few times with my phone and the balance often takes time to u[pdate online, it's because not all of the Presto readers update all the time and some only update when the buss in the depot for the night.
 

Bureaucromancer

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If autoload is blocked due to an error message from your bank it probably isn't something that can be sorted out easily. Since you were able to add money to the card then it should allow you in 24 hours to be able to set up autoload again.I've added money to my presto cards a few times with my phone and the balance often takes time to u[pdate online, it's because not all of the Presto readers update all the time and some only update when the buss in the depot for the night.
To be clear, there was a one card decline from the bank. This removed autoload, and there now appears to be no way to reactivate the autoload. Following the directions in the email after the failed transactions got me a customer service agent who essentially said that he knows the email says that, but there's nothing he can ACTUALLY do. Trying to just make a new autoload "contract" through the website as he directed led to finding that cancelling an autoload for some assinine reason blocks setting up a new autoload. Neither the cancellation nor the agent mentioned that it COULD be blocked.

Direct quote "You cancellation of an existing Autoload contract is still in progress. Please tap you card on any PRESTO device to complete this process before creating a new contract". Mind you this only appears in the app, on the website the option is just greyed out.

I DIDN'T CANCEL, THEY DID. Their email said to contact them in such a case, I did and they refused to correct it. I DID tap my card on a Presto device, my phone through the app, in fact adding funds to the card, and the message is not cleared. For that matter, in what world does it make sense to block setting up a feature because you have used it at some point in the past? How on earth is it so hard to get them to just process a credit card?

This nonsense is really a very minor inconvenience, but it's so transparently stupid that there's really no question as to why Presto's repuation is as bad as it is.
 
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