I have first hand knowledge going back to 2007 and it was another fail attempt to sell transit stuff to the world. The back end is the problem as well the cost to make changes to meet the end users needs. It cost the end users big bucks for every change they want to be done as well a yearly cost that is now higher than the old fare collection system for some end user.So I wouldn't be surprised if Accenture bribed the Libs in giving them that contract. The Libs has the worst management and wouldn't know who to hand contracts to. They should just stop spending money on it and replace the damn thing within a decade.
Accenture had very little experience for this system back in 2007 and it continue today as well. Trying to do things cheap and with untested products doesn't help.