REM Line A4 (DeuxMontagnes)’s first weekend of passenger service! Took a ride from the new McGill station to Deux-Montagnes.
First impressions:
- Incredibly smooth ride, wide carriages.
- Edouard Montpetit station at Université de Montreal is a game changer: a lot of passengers who stopped here were saying how it cut a previously 50 min bus journey between the two biggest universities and dense neighborhoods, now down to 5 minutes. The express elevators are really express: going down a 70 m deep station in less than 10 seconds. Not to mention a direct connection to Metro Blue Line, making the existing STM metro system all the more useful.
- Île Bigras Station: a surreal feeling walking out of a modern metro station into an almost idyllic island village of less than 1000 in population. Hard to imagine that this quiet little village surrounded by rivers, hills, and forests will now be connected to McGill and Eaton Centre in less than 25 minutes.
- Way finding needs work: while the system is not complex to navigate, the signages are not always clear, especially at interchange stations and switching between STM and REM. Even small things like font and font size of key signages could use improvement - not critical and can probably be addressed later on.
- Platform screen doors are amazing: many passengers were saying how they love the fully enclosed stations esp in the winter. Every Canadian rapid transit project should be opting for this given our weather conditions.
One thing I noticed about the enclosed stations is that while they are heated (via mostly electric space heaters on station ceilings), there seems to be no central HVAC cooling system or AC during summer time in the enclosed space. Instead they have fans for air circulation. Very likely a result of value engineering across the network to save on things like HVAC - which can cost a fortune from installation to ongoing maintenance - I don’t think most passengers noticed as long as it’s heated in the winter (I help manage the strata for our office building and our HVAC maintenance contract alone, for a modest 12 floor new commercial strata, is about $200K a year excluding electricity - you can imagine how much it can cost for a huge network like the REM if they went with full climatisation in all stations).
- Despite a lot relative negative local media coverage on the REM, people taking it were genuinely excited. I sat with a group of senior citizens who told me it was their first time in years taking public transit. And they are giving the REM a try because it’s allowing them to go from a sleepy village like Île Bigras to shopping at Eaton Centre and Saint Catherine in under 25 minutes. They were all taking photos, exclaiming at modern station amenities, and how it « opened up » Montreal for them. It was heart warming to see a group of older ladies get so excited about transit - this was probably what it felt like when they opened the Metro in 1966 - that sense of excitement and wonder.