My informal survey of TTC operators (OK, I just read the comments on Facebook from a couple of TTC operators that I know personally, and all their colleagues who chimed in) suggests that plenty saw nothing wrong with what the driver was doing. The general reaction was "that's all? I do far worse", mentioning driving with food in hand, newspaper propped up in the steering wheel ("only read at red lights"), and even using their knee to hold the steering wheel while multitasking with their hands.
They also were receptive to some hypothetical explanations ("maybe he was diabetic and his blood sugar was low" "maybe his leg was cramping") which, while plausible in the abstract, have not been established in this case.
I find that scary. These are so-called professional drivers. While I think their concerns about breaks, blood sugar levels, and bad ergonomics need to be accommodated - low blood sugar, even for non-diabetics, does impair driving capability - none of these justify a decision to drive unsafely. The video pretty clearly showed the driver with an impaired grip on the wheel. Plenty of people drive this way, but in the final analysis it's a bad driving habit. Professionals know the difference between how to drive badly and how to drive with care.
There were also comments calling the complainant a "rat" and hinting that he need to get some unstated form of comeuppance. Again, I find that scary. Members of the public have the right to object if they feel that their driver is behaving unsafely. I'm not a fan of secretly filming people, but if I saw something and felt inclined to complain, I wouldn't hesitate to film it with my phone to corroborate my description of the problem. TTC staff, like cops, need to suck it up if people decide to film them. Welcome to 2016. My only reservation is that if the complainant were sincere, they ought to make their concern known to the TTC in privacy and give the TTC some reasonable period of time to address, before putting this out on social media where it will be sensationalised and where due process isn't respected.
My longwinded point is - one bad operator is not a federal case, but if the rank and file don't cringe when they see this, we have a safety culture problem, and I have seen some evidence of that. Yipes.
- Paul