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TTC: New Fare Gate Installation

5 of the 8 gates at Dufferin Station on the north side of the subway concourse were showing a red X this morning. This is the kind of thing that has really impacted the optics of the Prestocard system as a whole. It's already got a reputation as being a botched rollout of a bad system for the TTC and when you exit the subway and see more than half of the brand new gates not working, it cements that perception.
Interesting I've never seen more then one or two that are malfunctioning at one particular station.
 
5 of the 8 gates at Dufferin Station on the north side of the subway concourse were showing a red X this morning. This is the kind of thing that has really impacted the optics of the Prestocard system as a whole. It's already got a reputation as being a botched rollout of a bad system for the TTC and when you exit the subway and see more than half of the brand new gates not working, it cements that perception.
Maybe the red x is for a one way gate?
 
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This could just be confirmation bias, since I pass through a couple times a day, but the gates at Dufferin seem less reliable than others. There are frequently several out of service (those Xs aren't one-way gates, they're just down). It might just be volume / people being rough on them. The Metropass gates are usually the ones that fail.
 
This could just be confirmation bias, since I pass through a couple times a day, but the gates at Dufferin seem less reliable than others. There are frequently several out of service (those Xs aren't one-way gates, they're just down). It might just be volume / people being rough on them. The Metropass gates are usually the ones that fail.
They should add signs that say:
"Please do not push on gates"
if this continues to be a problem.
 
They should add signs that say:
"Please do not push on gates"
if this continues to be a problem.
or maybe just have some of the information poel at each station to instruct poel how to use them. I still see poel confused about them they want to tap a metopass on the presto one and even if they see someone else use a metropass ereader equipped one they jut want to walk past the colter and flash it.
 
Ideally we would have fare gates that don't require instructions... =/

Or ones that are durable enough so they don't fail when people misuse them.

Like the instructions that used be in automatic elevators, when they were first installed?

elevator-instructions_2687.jpg


Used to be that all elevators needed an operator to operate them. They were replaced by automation. Now it's the fare collectors in rapid transit stations turn.
 
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Like the instructions that used be in automatic elevators, when they were first installed?

elevator-instructions_2687.jpg


Used to be that all elevators needed an operator to operate them. They were replaced by automation. Now it's the fare collectors in rapid transit stations turn.
But our current fare gates don't need operators.
 
Or TTC could provide a little education for all the morons who don't seem to realize you can't run through the gate and expect the doors to instantly vanish the second you tap your card.
 
Or TTC could provide a little education for all the morons who don't seem to realize you can't run through the gate and expect the doors to instantly vanish the second you tap your card.
maybe they can do a quick media campaign on print and youtube where they show people how to safely use the gates...would definitely be worth it to save a few bucks on needless repair
 
Last week I was going through Vic Park and three out of five (or is it six in total?) new fare gates were showing the dreaded red X. Then, the same day, I took the 510 Spadina southbound to Union and I noticed that the fare machine at the Queen's Quay Ferry Docks stop was out of order. Finally, at Main station two new fare gates were out of order. This was all on the same trip. The TTC needs to get on top of this as it really doesn't look good especially to people like me who have yet to "go Presto".
 
Most likely.
Yes, many red gates are green on the opposite side. That is very helpful at peak.

But, there is a distinction between the red "⊖" (1-way) and the red "X" (out-of-service)
One of them is a one-way gate, and the other one is out-of-service gate.

There are actually two separate problems at play:
  1. Gates actually out-of-services. Red on both sides.
    (e.g. Presto issue, gate hardware issue)

  2. Gates inefficiently configured to 1-way at the wrong times and/or wrong positions
    (e.g. station not crowded, or not efficient with prevailing pedestrian crowd flow)
When reporting here, look behind the red gates to see if they're red on both sides. The gates that are red/green are 1-way gates.

Ideally, the 1-way gates are for efficient pedestrian traffic flows (e.g. overwhelming inflow/outflow pattern), and clearing out stations (e.g. closing time) but they can be quite inefficiently configured when a transit agency is inexperienced with them. Common ideal configuration would be most gates being 2-way, with a number of leftmost/rightmost gates being 1-way depending on time of day and location of prevailing traffic flows.

But the Gee-Whiz factor means gates are often inefficiently configured to 1-way when they don't need to be even at peak, forcing people to walk in front of each other, to go to other gates, just to get their 1-way gates, slowing things down (in a futile attempt to improve passenger flows via 1-way gate operation).

I suspect a common temptation is for transit agencies to overutilize 1-way operation whenever 2-way operation is more appropriate for one reason or another (amount of foot traffic, location of incoming foot traffic flow, location of outgoing foot traffic flow, etc) Especially if TTC is letting booth operators decide when to enable 1-way operation.

It doesn't help many people are confused (adding to all the above); in some cases it's better to just keep them as 2-way (at first) because that's what people are used to (TTC gates already being 2-way) and already habitually avoid walking into each other. However 1-way gates can be a great tool (e.g. clearing out a station after closure, or carefully optimizing traffic flow at a specific crowded station).

While I haven't verified if the gates in question are 1-way or out of service (...though I've seen both the X and ⊖ everywhere...) -- it is quite possible that TTC is undergoing the learning curve of optimizing 1-way gate operation. Give them time, including setting rules for inexperienced booth operators on whenever to enable/disable 1-way gate operation.

Some TTC considerations that probably leans 2-way and letting people deal with directional issues themselves (rather than the gates):

-- Prevailing habit (Observation: Existing turnstiles are 2-way).
-- Encouraging customers more (Observation: Red discourages customers)
-- Pedestrian cross-flow issues (Observation: Red gates forces people to walk in front of others to reach other 1-way gates, creating more crowd conflict than simply doing 2-way)

So in many cases 1-way (with its pros/cons) hurts more than 2-way (with its pros/cons). The Right Tool for the Right Job, but the tool isn't always used correctly by all transit agencies, especially at first, for their specific systems. The moral of the story is "Use 1-way properly"

If it's the case that the red are the 1-way gates, then an efficiency optimization TTC (while Presto is still working on reliability issue) can do is to automatically turn all working 1-way gates into working 2-way gates whenever adjacent gates are out-of-service. That only working gate between two out-of-service gates is infernally a 1-way gate, making opposite traffic flow even more inefficient. Basically, this turns an annoying X--X 3-gate blockage into a more preferable X--X because the middle gate is still working.

Either way, yes, those out-of-service gates are quite problematic -- the ones that are red on both sides -- and this often the hardware/Presto/etc fault (0ften at no fault to TTC, alas).
 
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Last week I was going through Vic Park and three out of five (or is it six in total?) new fare gates were showing the dreaded red X. Then, the same day, I took the 510 Spadina southbound to Union and I noticed that the fare machine at the Queen's Quay Ferry Docks stop was out of order. Finally, at Main station two new fare gates were out of order. This was all on the same trip. The TTC needs to get on top of this as it really doesn't look good especially to people like me who have yet to "go Presto".

I was greeted with this today, on a bus route that was "presto ready" since last fall.

Screen Shot 2017-01-05 at 7.27.51 PM.png
 

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