afransen
Senior Member
I wouldn't trust Bell to maintain software on a phone.
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Telecoms in Canada
- Thread starter AlbertC
- Start date
elcorrerador
Active Member
We're already at Android 15 (16 is due June apparently) and Bell just announced and Android 14 phone.
Northern Light
Superstar
If the phone maintained functionality ......I'm not sure how much it matters.
The point of the offer is its affordability for those for whom the latest, greatest Iphone or Samsung are well beyond reach.
$270 to own, or (opening promo deal) $1 per month on top of your monthly bill is a significant savings for many.
The latter amount will certainly rise, but likely stay below $10 a month, I imagine......
afransen
Senior Member
There are plenty of crappy phones out there, you don't have to buy one from Bell.
christiesplits
Senior Member
Canadian telecom firms blame immigration policies for mobile subscriber slowdown
www.thestar.com
Canadian telecom firms blame immigration policies for mobile subscriber slowdown
BCE Inc., Rogers Communications Inc. and Telus Corp. all cited tighter immigration rules to explain why subscriber growth has slowed.
www.thestar.com
elcorrerador
Active Member
Great. More collusion!Canadian telecom firms blame immigration policies for mobile subscriber slowdown
Canadian telecom firms blame immigration policies for mobile subscriber slowdown
BCE Inc., Rogers Communications Inc. and Telus Corp. all cited tighter immigration rules to explain why subscriber growth has slowed.
christiesplits
Senior Member
Bell outages reported this morning throughout Ontario and Quebec.
gabe
Senior Member
Also Rogers and Telus has outages too in some area's. Doesn't seem to be as bad as the Bell outage.
www.ctvnews.ca
Thousands of users report problems accessing Bell Canada, Telus, other services
Thousands of users reported problems accessing Bell Canada, Telus and other services on Wednesday morning, according to third-party tracker Downdetector.
www.ctvnews.ca
Mihairokov
Senior Member
Are these what are affecting outages at Tim Horton's this morning? Went to one and their credit, debit, and online systems were down. Very much a throwback to 2005.
gabe
Senior Member
Yes, the store i was at this morning was the same, both debit and credit card machines down. After the Rogers outage, i always make sure i carry cash on me.
gabe
Senior Member
Rogers has by far the worst customer service I've ever encountered. Maybe tied for first with RBC. It took me 3 hours to cancel my moms Rogers cable! Actually it was more like three days. My mom tried for two days to cancel her cable, as she streams everything now. But Rogers predatory practices kept forcing her not cancel. Basically she ended up with the cheapest version of cable until i showed up
It took me about 3 hours to cancel. I kept getting placed on hold for long periods of time. They hung on me, or "disconnected" as guy on the other end says. I even had to chat with a supervisor. But i toughed it out. And not only did i cancel her cable, i was pretty pissed off, so i also cancelled the phone and internet plans too, and switched everything over to Bell after the call. I was that disgusted by Rogers appalling service! Although i don't expect Bell service department to be any better.
Wouldn't it be nice if the Telecoms were forced to provide a "Click-to-Cancel" option, that the customer could access using self-serve, so you didn't have to waste 3 hours plus to perform a simple transaction?
When Anil Sedha decided to cancel his Rogers business internet service, he expected he’d go online, click a few buttons and be done. But the customer support link was broken. A chatbot told him he could only cancel by calling.
Thus began what the Winnipeg man estimates was a seven hour ordeal spread over several weeks last summer, trapped in a maze of hold music, dropped calls and endless transfers between departments.
“It was a non-stop theme of ‘We are having a heavy call volume,’ ” said Sedha. “I tried calling at different times of the day and on different days.”
No matter when he tried, he says the outcome was the same: hours waiting, speaking to representatives who couldn’t help, being disconnected mid-call and starting all over again.
It took me about 3 hours to cancel. I kept getting placed on hold for long periods of time. They hung on me, or "disconnected" as guy on the other end says. I even had to chat with a supervisor. But i toughed it out. And not only did i cancel her cable, i was pretty pissed off, so i also cancelled the phone and internet plans too, and switched everything over to Bell after the call. I was that disgusted by Rogers appalling service! Although i don't expect Bell service department to be any better.
Wouldn't it be nice if the Telecoms were forced to provide a "Click-to-Cancel" option, that the customer could access using self-serve, so you didn't have to waste 3 hours plus to perform a simple transaction?
Rogers clients complain of customer service nightmare, spending hours on hold to resolve simple issues
Frustrating customer service experiences due to lack of competition, weak protections, experts say
When Anil Sedha decided to cancel his Rogers business internet service, he expected he’d go online, click a few buttons and be done. But the customer support link was broken. A chatbot told him he could only cancel by calling.
Thus began what the Winnipeg man estimates was a seven hour ordeal spread over several weeks last summer, trapped in a maze of hold music, dropped calls and endless transfers between departments.
“It was a non-stop theme of ‘We are having a heavy call volume,’ ” said Sedha. “I tried calling at different times of the day and on different days.”
No matter when he tried, he says the outcome was the same: hours waiting, speaking to representatives who couldn’t help, being disconnected mid-call and starting all over again.
JJTheJetPln
Active Member
That really doesn't surprise me at all. I made the switch from Rogers to TekSavvy.
I know they're running off Rogers/Bell's infra everywhere save for Chatham-Kent, but their customer service is actually knowledgeable and easy to reach both via chat and phone. Not just that, they actually show emotion and are pleasant to deal with. I'm at the point where I'm okay with paying the price after the promotional offer expires just because they really have blown my expectations out of the water.
Their reps know which modems I can use, know what information to ask for, know exactly what I mean when I have an issue and don't just read from a script, but are actually personable every time I've reached them by chat or phone. Even when I needed to make a change to my TV package, they helped walk me through the changes for the packages and told me which package(s) to select, and were 100% right on what they suggested.
It's amazing how good customer service will make you want to stay with a company, and that's why I don't see myself switching to anything else anytime soon. If TekSavvy ever entered into a MVNO agreement with Rogers/Bell that allowed them to use existing infrastructure, but maintained the same customer service base, I'd port out immediately.
lenaitch
Senior Member
Some of you may be aware that both the federal and provincial governments have given Bell (and maybe Rogers, IDK) a hockey sock full of money to bring affordable high-speed Internet to 90-odd % of Ontario residents. I believe it was suppose to be done this year, but here we are. Summer before last, somebody came down our road with a tablet, made some note of each hydro pole, they stapled green flagging tape to them. A few days later, somebody else came down the road with a tablet and made note of all the poles with green tape. Then nothing. No line crew was seen anywhere in the area all last summer. Of course, a lot of the tape has blown off. Last week, people are again checking each pole and applying new green flagging tape.
Nobody around here has high speed terrestrial internet yet, but I am warmed that a lot of people are being employed.
Nobody around here has high speed terrestrial internet yet, but I am warmed that a lot of people are being employed.
JJTheJetPln
Active Member
Hilarious. I know which project you're talking about, I believe it was called the Accelerated High Speed Internet Program. For anyone reading, the map is available here if you scroll down. -> https://www.ontario.ca/page/ontario...-speed-internet-accessible-in-every-community What's interesting about this website is that they previously mentioned finishing dates of the 31st of December in 2025, but that seems to have just been a tentative date, and they're years out.
I remember another project called SWIFT. They're actually back at it again with more funds allocated. https://swiftruralbroadband.ca/resources/our-service-map/
I think the biggest issue I have with these funds allocated is that when Bell/Rogers take the largest sections of the project, they're often years away. They'll complain about not receiving funding, and then receiving funding and doing nothing about it. Meanwhile you'll have smaller providers that know their areas and only focus on rural expansion to the point that they KNOW their customers want faster internet, and they actually do use their funding appropriately.
lenaitch
Senior Member
Ya, I have seen that map or versions of it before. It's a little dated since Bell has already said they are "reevaluating" the scope of the project 9cool that they get todo that after receiving public money under an existing set of terms). It seems that some areas no longer have enough customers (translate: they've dinked around long enough that customers have given up and gone with other providers, even though they are not considered 'affordable'; i.e. Starlink). Our road is listed as 'in progress', so I guess flagging tape on poles for a couple of years is progress. I looked where our daughter and SIL live and a stranded part in the middle is shown as 'completed'. I'm sure the residents there would be surprised to know that.
In an normal world, you agree to do something, do it, then get paid. Not when governments are involved it seems.