Rob is functionally illiterate. He doesn't read (Council handbook), he doesn't know how to absorb information (just about any city council pre-reading), he's not good with the math, and he has very poor processing skills. That's why his one and only MO is the phone, where he can talk to people and appear to be busy. Or football coaching, where he can yell. Not only does Rob not know how to use a computer, the entire online world is alien to him, unless someone interprets it for him. He has no clue what's posted online in his name or what is said about him and cares even less. My guess is he approves none of this. Some eager young staffer is trying hard to impress. Rob's the kind of guy who needs help finding his section, row, and seat number at a Jays game. Hence all the chums, the gladhanding, the minions. Doug's not much better - he has the handwriting of someone who doesn't use writing as any kind of communication or business tool. They are a pair of supremely undereducated people - just like a pair of pre-literate four-year olds, it's all about what comes out of the mouth.
