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GO Transit: Service thread (including extensions)

I didn't say it was the biggest issue, but it's low hanging fruit for a new guy -- look what I accomplished! Most people are unaware of the stuff that really needs doing (I've spent years on a condo board) and are thrilled when something obvious and immediate (free WiFi) gets done. Hopefully he is also working on other things.
 
I didn't say it was the biggest issue, but it's low hanging fruit for a new guy -- look what I accomplished! Most people are unaware of the stuff that really needs doing (I've spent years on a condo board) and are thrilled when something obvious and immediate (free WiFi) gets done. Hopefully he is also working on other things.
sorry....did not mean to suggest that you thought/said it was the biggest issue......by continually putting it first on his list of things he is suggesting it is though. :(
 
That would allow people to scam the system since GO is proof of payment, and you could then just pay when you see a fare inspector.

Some places, such as Berlin, which allow payments via phone include a 2 minute delay before the ticket is activated. In most cases the fare inspector will find you without a ticket.
 
When commuting home (for your counter-commute), remember to board near the eastmost end of the train, preferably roughly the third coach from the east. When you arrive at Union, you simply exit via the easternmost staircases ("Bay Teamway") directly onto the Bay Street sidewalk. Boom, just like that. Saves you 3-5 minutes.[/QUOTe
I did it, thanks! Walked right onto Bay St.

The dang Presto reader wouldn't read my card at Port Credit, kept saying card error, see customer service. But the train was right there, so had to jump on. I tapped at Union thinking maybe the Port Credit tap might have worked, but no, I stole two rides today. I'll leave more time next time to deal with these issues.

I do wish the top level Quiet Zone was in-force on the PM ride home. Damn lady across the aisle was shouting about how's she big boned, not fat to her friends - why don't people realize when you're doing on the talking you should maybe stop and start listening. EDIT - when I check the GO website, it says:

When is the Quiet Zone in effect?
The Quiet Zone is on all rush hour GO Trains, Monday to Friday.

For the purposes of Quiet Zone, rush hour train trips are defined as any trip scheduled to arrive or depart Union Station between the hours of 6:00 a.m. and 9:30 a.m. in the morning, and 3:00 p.m. and 7:30 p.m. in the afternoon/evening.


So, why no enforcement on my ride to Union at 6:11pm from Port Credit?

The BikeShare home was fun. Riding along Adelaide, zooming past the total gridlock on that road was empowering.
 
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re: wifi - I find that there are a lot of dead/deadish data zones along the way (e.g. on LSW - Union to Spadina; Dufferin to Humber River; around Willowbrook Yard; Etobicoke Creek/Toronto Golf Club; Port Credit to almost Clarkson past Credit River) - so it doesn't help even if you have data.

Honestly at this day and age, wi-fi as an amenity is a default. Then again, so is an app for transit services.

With the growing amount of people having [lots of] data on their phones, is Wifi on trains really worth investing in?

There is no such thing as "lots" of data. Ever. It's the penultimate of induced demand. I eat up about 8GB of data per month and I don't even look at videos.

AoD
 
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So, why no enforcement on my ride to Union at 6:11pm from Port Credit?

There is no enforcement of the quiet zones period. It's only a recommendation. GO's official policy is that if someone is being loud you should A) ask them to quiet down or B) move to another coach. GO doesn't even bother enforcing their actual bylaws with ticketable offenses e.g. feet on seats, smoking on board a drain, drinking, fights, etc...
 
My husband was on GO after a hockey game the other night. The train was delayed while a bunch of drunk fans (?) were escorted off the train by police.
 
re: wifi - I find that there are a lot of dead/deadish data zones along the way (e.g. on LSW - Union to Spadina; Dufferin to Humber River; around Willowbrook Yard; Etobicoke Creek/Toronto Golf Club; Port Credit to almost Clarkson past Credit River) - so it doesn't help even if you have data.

Honestly at this day and age, wi-fi as an amenity is a default. Then again, so is an app for transit services.



There is no such thing as "lots" of data. Ever. It's the penultimate of induced demand. I eat up about 8GB of data per month and I don't even look at videos.

AoD
In my car or public transit I almost always have data turned off. I download audio books from the TPL. My teen kids both have phones, but without any dataplan whatsoever. Data seems to be the biggest ghost cost on mobile devices.
 
With the growing amount of people having [lots of] data on their phones, is Wifi on trains really worth investing in?

Nah man I'm seeing the opposite. Everything is going up into the cloud now. Want to see photos from my recent trip? Want to listen to music during your workout? Want to stream tv shows, listen to podcasts on your commute home? Google drive/cloud, ICloud all permit you to set up your listening/viewing preferences and go, with no need to connect your phone to your pc or device containing the content.

Example my 200 GB collection of music was once considered useful, but now is pointless because I can stream almost anything via Google play music
 
Wifi -> productivity on the train
No Wifi -> wasted time (but I like sleeping)

With the growing amount of people having [lots of] data on their phones, is Wifi on trains really worth investing in?

re: wifi - I find that there are a lot of dead/deadish data zones along the way (e.g. on LSW - Union to Spadina; Dufferin to Humber River; around Willowbrook Yard; Etobicoke Creek/Toronto Golf Club; Port Credit to almost Clarkson past Credit River) - so it doesn't help even if you have data.

Honestly at this day and age, wi-fi as an amenity is a default. Then again, so is an app for transit services.

Given the passenger volumes, wonder if it'll be better than VIA Rail's which I find to be slow and unreliable.

It's a great distraction from the real issues..
oh look - hydrail!

These are kinda representative of my thought process.

Wifi on trains would boost productivity for anyone wishing to work on the commute. As an employer, this would make locating in the region valuable; it could be a draw for major employers. Not a bad thing. It may be worthwhile to invest in, as there are some constraints for using mobile data. The dead spots as mentioned, but also pure tower congestion in some areas (e.g. Union at rush hour or during an event).

But it would have to be better than VIA's Wifi, that is absolute crap. And given that more people would be on one GO train, it may be a major technological challenge. Maybe the upcoming electrification could provide an opportunity, however; the OCS system and the power delivery inbetween may provide a perfect combination of relaying the data via ethernet cables along the corridor, and for wifi to be delivered via the OCS structures.

Overall, it is a bit of a distraction from the real (and related) issue, IMO: the GTHA's productivity, economy and quality of life are being sapped by congestion, and how much time people are spending commuting between work and home. Metrolinx is supposed to be solving this by providing rapid transit to the region. If we're talking about wifi as a priority, that suggests to me that Metrolinx is a long way off from solving the problem.
 
I did it, thanks! Walked right onto Bay St.
After Union is revitalized, you essentially have 6 or 7 ways to board the train, only 3 requires entering Union Station.

- York West teamway
- York East teamway
- York Concourse
- Back of VIA concourse (for 24/25/26/27 + future 28/29)
- Bay Concourse
- Bay West teamway
- Bay East teamway (except 24/25/26/27)

That's how they plan to double number of simultaneous passengers. More enter/exit options. It's a wee bit bottlenecked during construction, though.

I've had Presto Errors before. It was often caused by a newbie presto mistake like messing up tap-on / tap-out randomly. Sometimes it resolves itself overnight (after the penalty is automatically applied) but you should haul ass to a GO wicket, that's when you can easily get a refund: ASAP after your mistake. TTC/Shoppers cannot help with refunds, but GO cashiers are very flexible in giving your refunds for Presto mistakes if you're quick to visit the wicket.

Go to the GO customer service to get those fixed, they also will refund you for accidental double charges (e.g. Tap at Bay teamway + tap at York concourse, in less than 15 minutes -- it doesn't recognize that as a duplicate tap properly, all being Union Station readers but the readers far apart don't recognize duplicate taps at opposite ends of the station -- I tap, I miss the train, I walk to York Concourse to relax with food, I tap again (oops), I get charged again) as it's quite obvious that's a double-tap. Sometimes they won't refund you for a forgotten tap-out, but you can also explain you're a 1st time GO commuter and plead inexperience, they will sometimes be accomodating with refunds for forgotten tap-outs (if you see the cashier the same day especially), especially if you also then immediately register your default commute pair to eliminate the need to tap-out.

Have you registered your Presto card yet? Lose card, never lose money -- Online website lets you transfer balance to a brand new Presto card. One can pull hair at Presto deployment frustrations, but it's already pretty mature on the GO train network now (And TTC should be pretty mature in two years).

At any GO wicket cashier (there's one on Bay East teamway, if you don't want to haul yourself all the way to York concourse) you can tell them to program a default destination pair onto your Presto Card. So you only need to "Tap-On" rather than "Tap-Off" whenever travelling your main commute pair. That eliminated 90% of my Presto errorss from forgotten tap-outs, because the tap-out is now made optional on the common commute pair.

With the time savings of experience and the Bay Teamway, I bet you're faster than your original car commute now. Ha.

Over the years, see how much your car use decreases. Maybe when your car wears out (e.g. Time to replace car) you might instead use carshare -- begin using Zipcar/Enterprise/Car2Go/etc for spontaneous tap-card cars that you can immediately drive spontaneously on the spot (just like bikeshare, but you have to pay hourly). You can even be members of all of them, for easier access to nearby cars, if that's important, too. Costs me about 15 dollars for 2 hours all-in -- tax/gas/insurance/kilometerage included for one spontaneous grocery shopping trip. You actually pay more than that in average car ownership costs for a less-frequently-used car still on its monthly payments + gas + insurance averaged.

While I used carshare extensively, I own a car now due to frequent out-of-town trips and the change to my commute (no all-day 2-way GO train service yet to Hamilton -- it stops at Aldershot which I have to drive to, unless I want to catch Hamilton #16 Express which isn't as productive to telecommute my laptop on). I used carshare for many years, and frequent spontaneous (non-work-related) random use of the car still cost me less than $200/month all-in (gas, insurance, driving) -- and no maintenance worries. I could book a long weekend trip two weeks in advance (about 25% cheaper than a car rental for that long weekends, on the frequent-user plan), but I also often stood in front of a parked carshare car and booked it for an hour's driving, on my phone right on the spot, drove it away like a bikeshare. With an advance booking by website though, I even pre-booked carshare for a 10-day roadtrip to USA, and it cost about 25% less than car rental on the frequent-drive plan. Carshare (plus bikeshare that first began) was the way of my life until I had to get a car due to frequent use, but now my car use has fallen but now I have an almost paid-off reliable econobox which I'll push to its 15th year and then go back to carshare after the Hamilton LRT and AD2W GO trains is built.
 
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I posted this in Metrolinx catch all as well

Metrolinx Board of Directors to discuss transit expansion progress at annual strategy meeting

TORONTO: October 20, 2017– The Metrolinx Board of Directors will meet on Thursday, October 26 to hear a number of updates at its annual strategy meeting as the agency continues to build more transit and improve transportation across the Greater Toronto and Hamilton Area.

A portion of the meeting will be open to the public and will be livestreamed.

Metrolinx Board Chair J. Robert S. Prichard and CEO Phil Verster will be available to media following the public session of the board meeting. Please note that the public session begins at approximately1:15 p.m.


Date: Thursday, October 27

Time: 1:15 p.m. - 2:40 p.m. (approximate times for public session)

Location: 97 Front Street West

Peter R. Smith Boardroom – 4th floor


NOTE: Board agenda and reports are available for download and viewing at metrolinx.com.

In the event you require a hard copy of the same reports posted online, please contact Metrolinx Media Relations (mediarelations@metrolinx.com or 416-202-5859) no later than October 24, 2017. Your report will be available for pickup on Thursday, October 26 at the Media Relations sign-in desk.


A limited number of hard copies will be available on site.
 
Overall, it is a bit of a distraction from the real (and related) issue, IMO: the GTHA's productivity, economy and quality of life are being sapped by congestion, and how much time people are spending commuting between work and home. Metrolinx is supposed to be solving this by providing rapid transit to the region. If we're talking about wifi as a priority, that suggests to me that Metrolinx is a long way off from solving the problem.

Customer service is just as real an issue - and data is infrastructure. There is no reason why they can't be focused at wifi without losing the ball on expansion (or that doing one takes attention away from the other).

AoD
 
I do wish the top level Quiet Zone was in-force on the PM ride home. Damn lady across the aisle was shouting about how's she big boned, not fat to her friends - why don't people realize when you're doing on the talking you should maybe stop and start listening. EDIT - when I check the GO website, it says:
Congrats on experiencing your first #etiquettefail! There will be more.
 

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