I would certainly suggest a note to their customer service folks.
That can be done here:
https://www.canadiantire.ca/en/customer-service/contact-us.html
Perhaps it would be useful, not necessarily for this particular situation, to flag our local CT expert on this issue as well; he might have some insight, or might be able to bring some back to CT.
@Tuscani01
Also, I haven't tried this w/CT; but you might consider with them specifically, getting to know your local store operator.
I find it remarkably helpful to be able to call someone; it can not only get you useful info; but often get you past certain hiccups.
*****
On a broader note; and this is no way a critique of anyone here, I just observe there are lots of people who seem to settle when it comes to customer service.
I certainly don't raise concerns daily or weekly, or for that matter monthly; but when an issue really bothers me; I tend to do more than vent.
The other day I was in a Shoppers Well Wise; I picked up a device, brought it home, and found it didn't work.
The policy is now for online returns; I brought it back in person and successfully returned it.
My point is not one of self-congratulation, nor description of my entitlement.
I simply knew they were capable of doing the return, there was no reason they could not or should not, except for a silly, arbitrary policy; and so I asked.....very nicely......(really)..........and that was that.
It's amazing what you can change when you're insistent that it must.
If a retailer is doing a bad job of something.........do tell them.
It won't always get it fixed, but it will, far more often that you'd think.