I have to pass on this warning. I got a new BB Key2 last April at Best Buy online. Recently the space bar has been intermittently not working, so I called Blackberry Canada for support. They told me that my phone was registered in the Indian market and therefore not valid for support in Canada. Sure enough, when I looked at the box it came in, it shows some Indian company and address. Obviously Best Buy appears to be involved in some sort of grey market activity here. Today I will email Best Buy HQ and ask for an explanation.