digi
Active Member
Lol...that doesn't explain their pricing.
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Lol...that doesn't explain their pricing.
MetroMan
Senior Member
Today I got yet another taste of why the Apple Store and their brand are hailed in the retail industry for top notch support.
I walked in with my well worn MacBook Pro ready to get a new one. I've had it for 3 years now as my on location photography workhorse. It has scars and dings to serve as memories of those 3 years.
It's finally showing its age: Scratched up keys, some of which sometimes stick, a DVD drive that's probably so full of dust from field work that it no longer reliably writes, and a dinged up screen with hotspots from getting squeezed into and out of bags.
It's covered under Apple care. The Apple Genius takes a look at it, gets approval and before long, she tells me she's going to replace the keyboard, give me a new screen and top case and swap out the DVD drive for a brand new one. I had already put in a bigger hard drive a few months back and replaced the battery.... so in essence, with the exception of the chipset, I'm getting a brand new computer.
This MacBook Pro still has another 3 years left in it. Now that is Support. Was it worth buying a BMW over a Honda? You bet. Best 5-10% markup I've ever spent.
P.S. I still bought a new MacBookPro 17".... you know, cuz I'm a sucker like that. Excellent products and outstanding support tend to gain you devout fans...
I walked in with my well worn MacBook Pro ready to get a new one. I've had it for 3 years now as my on location photography workhorse. It has scars and dings to serve as memories of those 3 years.
It's finally showing its age: Scratched up keys, some of which sometimes stick, a DVD drive that's probably so full of dust from field work that it no longer reliably writes, and a dinged up screen with hotspots from getting squeezed into and out of bags.
It's covered under Apple care. The Apple Genius takes a look at it, gets approval and before long, she tells me she's going to replace the keyboard, give me a new screen and top case and swap out the DVD drive for a brand new one. I had already put in a bigger hard drive a few months back and replaced the battery.... so in essence, with the exception of the chipset, I'm getting a brand new computer.
This MacBook Pro still has another 3 years left in it. Now that is Support. Was it worth buying a BMW over a Honda? You bet. Best 5-10% markup I've ever spent.
P.S. I still bought a new MacBookPro 17".... you know, cuz I'm a sucker like that. Excellent products and outstanding support tend to gain you devout fans...
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lordmandeep
Banned
However I bought a $1700 Toshiba secondhand for $300 and its running great after 4 years... 
syn
Senior Member
However I bought a $1700 Toshiba secondhand for $300 and its running great after 4 years...
So is the 12 year old Dell I bought for $75 about 5 years ago as a cheap laptop for writing essays.
Many stores provide great service when you buy an extended warranty, which is exactly what Apple Care is. Three years is not really that long for a laptop in this day and age. Considering a 17" Macbook Pro costs $3000 minimum, you've just spent $6000 + taxes + Apple Care = $7684. That's assuming you didn't get any upgrades and purchased the base models.
That sounds like great service...but you're paying handsomely for it. That's enough to get a pretty good brand new laptop every single year over 6 years.
299 bloor call control.
Senior Member
Uhhh what? A MacBook Pro starts at $2,149. AppleCare for a MacBook Pro is $399. That's ~$3000 after taxes including AppleCare. How did you get $6000?
EDIT: Sorry, I didn't realize you meant 17" and was talking about Metro buying *two* of them. He chose to buy two though.
EDIT: Sorry, I didn't realize you meant 17" and was talking about Metro buying *two* of them. He chose to buy two though.
MetroMan
Senior Member
I bought the new one because my job requires me to be on top of technology or I fall behind. My current MBP is a 15", cost about $2,100 three years ago.
The thing about Mac's is that they have excellent resale value, even after 3 years. See what I mean on eBay.
Since Apple is replacing the worn out parts and I've upgraded components myself, I'll probably fetch between $1,000 and $1,500 for it, cutting the price of my new 17" in half.
The thing about Mac's is that they have excellent resale value, even after 3 years. See what I mean on eBay.
Since Apple is replacing the worn out parts and I've upgraded components myself, I'll probably fetch between $1,000 and $1,500 for it, cutting the price of my new 17" in half.
MetroMan
Senior Member
As for experiences with other extended warranties...
1- My brother's DELL TV stopped working after a couple of years and he had extended warranty. It took him hours of wrangling over several days on the phone to get it fixed. When it returned, it worked for a few more months and then the same problem occurred, already out of warranty.
It turns out after research that it was a known defect but they wouldn't give him the time of day even though their repair didn't hold up. He threw it out in frustration.
2- My girlfriend's HP Pavillion had an issue where the screen case started cracking open. She had a FutureShop extended warranty so we went there to get it repaired. They said they wouldn't cover it because it was cosmetic and looked mishandled.
She never took her laptop off the desk (it was big and heavy, not a very practical laptop). The problem just started happening on its own with opening and closing the screen. It got worse to the point where the top case was falling off the screen.
We researched and found this to be a recurring problem with the screen brackets for that particular laptop. There's a website about it and a big community attached. After confronting them with this, they finally agreed to fix it. A search on eBay yielded results for the brackets we needed: $9 for 2.... yet FutureShop told us the parts would cost $300 if after opening the case they discovered it was our fault. They ordered the parts that took 3 weeks to arrive from HP, put it together and we got the laptop back finally.
Well...not so fast! Now the capacitive touch buttons were all screwed up, performing actions for the wrong buttons. After much fighting about it and threats to sue Futureshop, my girlfriend gave up and sold it as is to a tech guy at her work for parts for $300 and bought a new MacBook.
I've experienced extended warranties from Sony and FutureShop and I can tell you they both sucked monkey balls. Today, I still buy Sony and FutureShop products, but whenever I'm offered the spiel on extended warranties, I cut them off with repeated no Thanks.
I do have a positive warranty experience to tell. Nintendo. When Wii first came out, the remote's strap wasn't the strongest. Mine broke about a week into having it. The strap broke as I was swinging the remote and it was scratched from falling. Within 24 hours, Nintendo had shipped me a box to put the remote in, they sent me back a new remote (not just the strap), 2 new straps (supposedly for my other remote), 2 rubber sleeves and a gift card for credits to their online store. Now that was a great experience!
1- My brother's DELL TV stopped working after a couple of years and he had extended warranty. It took him hours of wrangling over several days on the phone to get it fixed. When it returned, it worked for a few more months and then the same problem occurred, already out of warranty.
It turns out after research that it was a known defect but they wouldn't give him the time of day even though their repair didn't hold up. He threw it out in frustration.
2- My girlfriend's HP Pavillion had an issue where the screen case started cracking open. She had a FutureShop extended warranty so we went there to get it repaired. They said they wouldn't cover it because it was cosmetic and looked mishandled.
She never took her laptop off the desk (it was big and heavy, not a very practical laptop). The problem just started happening on its own with opening and closing the screen. It got worse to the point where the top case was falling off the screen.
We researched and found this to be a recurring problem with the screen brackets for that particular laptop. There's a website about it and a big community attached. After confronting them with this, they finally agreed to fix it. A search on eBay yielded results for the brackets we needed: $9 for 2.... yet FutureShop told us the parts would cost $300 if after opening the case they discovered it was our fault. They ordered the parts that took 3 weeks to arrive from HP, put it together and we got the laptop back finally.
Well...not so fast! Now the capacitive touch buttons were all screwed up, performing actions for the wrong buttons. After much fighting about it and threats to sue Futureshop, my girlfriend gave up and sold it as is to a tech guy at her work for parts for $300 and bought a new MacBook.
I've experienced extended warranties from Sony and FutureShop and I can tell you they both sucked monkey balls. Today, I still buy Sony and FutureShop products, but whenever I'm offered the spiel on extended warranties, I cut them off with repeated no Thanks.
I do have a positive warranty experience to tell. Nintendo. When Wii first came out, the remote's strap wasn't the strongest. Mine broke about a week into having it. The strap broke as I was swinging the remote and it was scratched from falling. Within 24 hours, Nintendo had shipped me a box to put the remote in, they sent me back a new remote (not just the strap), 2 new straps (supposedly for my other remote), 2 rubber sleeves and a gift card for credits to their online store. Now that was a great experience!
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lordmandeep
Banned
HP Labtops are really cheap and flimsy...
No it was a brand new labtop worth $1700 in 2005 and I somehow got it for $300.
Hey it works fine and I can get any Microsoft product I need..Word 2007 is very slow on Vista, much better on XP.
I am glad I am not working with Vista... XP is GREAT!!!
It plays a lot of great games like Halo, Grand Theft Auto, World of Warcraft and Fable for Computer.
It is getting worn out, as well I have heavily heavily used it for over 4 years and I generally keep it in my room. Plus my little cousins always mess it around.
I think It may last 2 more years...
My car is 10 years but it could last another 5 years...
Its good to keep something that fine instead of thinking you must have the newest of everything.
No it was a brand new labtop worth $1700 in 2005 and I somehow got it for $300.
Hey it works fine and I can get any Microsoft product I need..Word 2007 is very slow on Vista, much better on XP.
I am glad I am not working with Vista... XP is GREAT!!!
It plays a lot of great games like Halo, Grand Theft Auto, World of Warcraft and Fable for Computer.
It is getting worn out, as well I have heavily heavily used it for over 4 years and I generally keep it in my room. Plus my little cousins always mess it around.
I think It may last 2 more years...
My car is 10 years but it could last another 5 years...
Its good to keep something that fine instead of thinking you must have the newest of everything.
FutureMayor
Active Member
Apple Store Comes to Square One - Mississauga
Not sure if that has been reported:
Apple to open in Square One - Mississauga:
http://www.ifoapplestore.com/db/2009/03/02/construction-begins-on-5th-toronto-store/
Louroz
Not sure if that has been reported:
Apple to open in Square One - Mississauga:
http://www.ifoapplestore.com/db/2009/03/02/construction-begins-on-5th-toronto-store/
Louroz
Dan416
Senior Member
Louroz you're about a month late on that one
MetroMan
Senior Member
Quick update: In the last quarterly financial meeting, Apple listed the 25 stores they're opening worldwide this year. Toronto wasn't one of them. Looks like Square One and Yorkville will have to wait until 2010 at the earliest.
They did say they were refurbishing all the stores with bigger Genius Bars, upgraded "One to One" service and more table room for computers (less for accessories). Apple Store Eaton Centre has already been retrofitted with this new design.
They did say they were refurbishing all the stores with bigger Genius Bars, upgraded "One to One" service and more table room for computers (less for accessories). Apple Store Eaton Centre has already been retrofitted with this new design.
Tuscani01
Senior Member
MetroMan
Senior Member
Hmm.. maybe the 25 stores are ones they're announcing. Perhaps the Square one store was part of the previous lot of upcoming stores.
I'll look around for the list but off the top of my head, I recall stores for Paris, a 3rd Manhatten (SoHo I think) store, a second in Chicago, 2 stores in Germany and a collection of american cities.
Nowhere was Toronto mentioned. My hunch is that they're waiting on 1 Bloor E. That is THE corner for retail in Canada and if anybody can afford the rent and can keep the store full and profitable, that's Apple.
I'll look around for the list but off the top of my head, I recall stores for Paris, a 3rd Manhatten (SoHo I think) store, a second in Chicago, 2 stores in Germany and a collection of american cities.
Nowhere was Toronto mentioned. My hunch is that they're waiting on 1 Bloor E. That is THE corner for retail in Canada and if anybody can afford the rent and can keep the store full and profitable, that's Apple.
Long Island Mike
Senior Member
The Third Apple Store in Manhattan is...
MetroMan: The Third Apple Store is: Apple Store-West 14th Street
Located at: 401 W.14th Street-Corner of 9th Avenue NYC 10014
Hours: Daily 9am to 9pm-Sunday closes two hours earlier at 7pm.
This is Apple's most recent Manhattan store.
The SOHO location at 103 Prince Street-between Mercer and Greene Street
NYC 10012 has the same hours as above.
The Midtown-767 5th Avenue/59th Street location NYC 10153 is the Apple flagship-open as noted 24/7/365 or noted as "Always Open!" in some info.
From checking other logical cities-like London-with Apple Stores this is the only store they have that is open continuously.
See: www.apple.com/retail for more info here. LI MIKE
MetroMan: The Third Apple Store is: Apple Store-West 14th Street
Located at: 401 W.14th Street-Corner of 9th Avenue NYC 10014
Hours: Daily 9am to 9pm-Sunday closes two hours earlier at 7pm.
This is Apple's most recent Manhattan store.
The SOHO location at 103 Prince Street-between Mercer and Greene Street
NYC 10012 has the same hours as above.
The Midtown-767 5th Avenue/59th Street location NYC 10153 is the Apple flagship-open as noted 24/7/365 or noted as "Always Open!" in some info.
From checking other logical cities-like London-with Apple Stores this is the only store they have that is open continuously.
See: www.apple.com/retail for more info here. LI MIKE
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syn
Senior Member
I believe Square One would fall under a previous announcement.