1. I understand the need for passenger demand before you add more frequency to trips to and from London, but are you concerned that passengers might fall into new habits of travel or become frustrated if the frequency isn't available when they try to book a trip?
VIA Rail:
VIA Rail puts passengers first at all times and our priority is to offer more services to match the passenger's needs. We have many factors to consider when preparing our schedule. One of the biggest is the demand, because it is the clearest indicator of the need for service. After two years of pandemic and remote working, people’s transportation habits might have changed and that’s why we are closely monitoring demand to make sure we can offer service based on our passengers’ specific needs. We are doing all this of course, while continuing to employ a balanced approach in order to fulfill VIA Rail’s important public service mandate and managing the financial impacts of the pandemic.
2. Do you have any advice for London on how we can become a successful regional transportation hub?
VIA Rail:
We would first like to point out that we’re looking forward to the report from the South-Western Ontario Taskforce, chaired by Mayor Holder.
We think it’s not about one single solution, but it is about trying to improve and articulate multiple means of transportation. Right now, intramodality is more important than ever before. And we have to find ways to get more people from point A to point B without adding more cars on the road and reducing the bottlenecks. Obviously, VIA Rail believes that part of the solution is going to be trains, but part of it is also going to be with active transportation, buses, etc.
London can become a successful regional transportation hub if we aim to create an ecosystem of transportation, and VIA wants to be a part of that project.
3. Is VIA getting the support it needs from the federal government as it negotiates more frequencies and OTP with the private railways?
VIA Rail:
We’re not able to give you specific comments and details on our negotiations, but we can tell you our negotiations are moving forward right now and we’re hoping to reach a deal that is agreeable for both parties soon.
We are having ongoing discussions with the Federal Government and our many stakeholders to always adjust our frequencies based on the passengers’ needs.
4. It appears VIA is ending all rail passes June 30th. Does VIA plan to replace these with new rail pass options? Or discontinued?
VIA Rail:
The rail passes currently offered by VIA Rail do not respond to the travel needs of our passengers as they were not popular with low sales.
As we are in the process of launching a new reservation system, which will enable us to offer different types of passes, we are taking the opportunity to create an offer that is better adapted to our clients’ needs.
These new products will be launched progressively in fall 2022 and winter 2023 to accompany deployment of our new reservation system in 2023.