Megaton327
Senior Member
CXBO is a fancy and now fairly famous chocolate store; their Kensington location is seemingly always busy, and their proprietor, Brandon Olsen (the BO of CX, with the CX being "Chocolates By") gained local food fame for his Faberge egg-esque chocolate desserts at La Banane.
If the Union location is anything like the Kensington one, it's not surprising that there's not a ton of foot traffic; people casually stopping in for a bite isn't really their thing.
Yeah, it's important for proprietors to keep in mind that Union is not Kensington, or Queen West, or King, or the Eaton Centre, even Pearson, or anything like that, it's its own thing.
Pilot is fine, there's always going to be lineups for coffee at AM+PM peak even if 10 or 20 places open in Union, and they built up a following being the only place to get coffee other than Balzac's for the short period between Bay closing and McCafe/Starbucks opening in York, and it's top notch coffee with small snack items and things like salads and yogurt to go.
Danish pastry house--commuters love grabbing pastries to take to the office or to take home.
Union Chicken and Amano--I would have been very skeptical of opening sit-down restaurants rather than fast food or fast casual at Union, but at least UC seems to be doing decently well.
Cxbo--yes, people like chocolate, but at those prices and with so little outwards visibility of what their "thing" is...Rocky Mountain would probably blow it away because of the apples, popcorn, ice cream, etc., Godiva would probably do fine too with the ice cream and drinks.