Absolutely - so true. I am sure this has been mentioned before, but my realization some years ago, was how other than the main atrium really, the Eaton Centre has completely lost its identity. It struggles to be relevant in today's short-attention spanned minds, which in turn pushes CF to react to trends and ridiculousness. All of the elements in themselves, are for the most part okay, or even good (ie: the new connection bridge to HBC). But the building has been broken down into all these non-cohesive elements as it tries to be everything and nothing. Yes, you can provide space for brand identity, but again, do it in a cohesive manner. Think of Mies's TD towers/path - (another CF property), they maintained the simple, refined look that Mies provided for years, then under pressure from retailers changed their tune and allowed individual branding to bust out. Now this space is quickly becoming like everything else. I digress. Cohesiveness and uniformity are frowned upon today - standing out is requested and required. This is by no means a judgement on society, but rather toward our current versions of architecture - specifically in Toronto. I have more to add to this, but should probably get back to work...ugh!
Let's not be diplomatic - what they did was systematically eliminating the identity of Eaton Centre (specifically - an 70s indoor garden/Eden motif) and turned it into a disposable vessel of fads and trends. Just look at how authoritative, confident and inviting that entrance to the glass atrium was - and compare it to the current pathetic one underneath the media tower. It's a damning indictment of their priorities.