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Toronto "City Brand" Ranks 14th

The ads have their critics...

Globe and Mail

Link to article


Message lost in edgy ads
$100,000 campaign to promote Toronto as an exciting place misses the mark, critics complain


ANTHONY REINHART

If edgy was the intent, a cheeky new series of advertisements promoting Toronto to Americans has certainly put a few local critics on edge.

The four ads, currently appearing in alternative newspapers in eight U.S. cities within easy driving distance, were designed to poke fun at the city's stereotypical image as clean, safe and dull. Instead, they have provoked homegrown descriptions from ineffectual to "ridiculous" to "deplorable," due partly to some confusion over their message.

"I'm astonished that we've spent $100,000 to promote these ads," Michael Thompson, a city councillor, said after he saw them yesterday.

Mr. Thompson was particularly galled by an ad that shows a man preventing a pregnant woman from getting into a taxi because another man had been waiting longer. The first man tells the woman, who appears to be his partner, "To be fair, honey, he was here first," and the caption below the photo reads, "Toronto. Nothing like New York. Except for the Theatre."

"Any male in Toronto would have stood aside and offered the taxi, even if they were there first," said Mr. Thompson, who missed the irony of the ad: that Torontonians are ridiculously polite in contrast to New Yorkers, yet their city still offers top-notch theatre.

The six-week marketing campaign was undertaken by TO Live with Culture, a continuing promotion overseen by the city's culture division, to boost Toronto's cultural events and attractions. The ads were designed by FCB (Foote, Cone & Belding) Toronto, which donated its services. The city paid $100,000 to place the ads in alternative papers in Detroit, Cleveland, Chicago, Pittsburgh, Buffalo, Rochester, Ithaca, N.Y., and Syracuse, N.Y.

Gregory Nixon, project manager for TO Live with Culture, defended the campaign as "a direct response to a long history of marketing Toronto in very unimaginative ways." While he conceded the ads do not truly reflect Toronto, Mr. Nixon said that wasn't really the point.

"We're not just clean and safe and dull," he said. "We've got a bit of sexiness."

But Barry Avrich, president of Endeavour Marketing, dismissed this approach as yet another example of Toronto trying too hard.

"This is like screaming, 'I'm hip, I'm gay, I'm creative,' " said Mr. Avrich, who was among the many to roundly criticize the city's far larger Toronto Unlimited campaign, launched nearly two years ago, as uninspired.

"It's like saying 'fine dining' on a restaurant -- you're never going to go in there; you assume, if you're going there, that the food is great."

David Dunne, a professor at the University of Toronto's Rotman School of Management, said the ads say "more about what Toronto isn't" than they convey about its cultural offerings, a Marketing 101 faux pas that will limit their effect. On the other hand, Dr. Dunne said, they get the viewer's attention, and "that shouldn't be underplayed."

For that reason, Mr. Nixon seemed happy enough that the ads were generating a reaction.

"That's what we want," he said, "we want discussion."
 
David Dunne, a professor at the University of Toronto's Rotman School of Management, said the ads say "more about what Toronto isn't" than they convey about its cultural offerings, a Marketing 101 faux pas that will limit their effect. On the other hand, Dr. Dunne said, they get the viewer's attention, and "that shouldn't be underplayed."

Very good point.
 
This is a definite improvement on the usual crap they generate. Looks like they're thrown the whole idea of promoting diversity out the window too

It's very refreshing to not see the usual multiculti nonsense that passes for the supposed lack of this city's dentity.
 
I like the ads because they're funny. Some people take these kinds of things too seriously. They're edgy and were done cheaply. What more can you ask for? They might not be in "good taste", but that's the point! People say Toronto is "polite" and all that garbage. Let's break that stereotype.
 
Mr. Thompson was particularly galled by an ad that shows a man preventing a pregnant woman from getting into a taxi because another man had been waiting longer.

Oh my. A moral conundrum for Mr. Thompson. And he does not like it!
 
The worst part of it all is that he's supposed to be the next great hope for the mayor's job from the Godfrey bunch.

Miller's got 2010 locked up if this guy's the competition.
 
"The winter games are minor compared to the summer games. They won't have the impact of a Barcelona or Sydney."

Maybe not, but Barcelona and Sydney are exceptional examples...it's still way too soon to judge what Vancouver does with the games + hoopla + investment, or how long the boost lasts.
 
Why have they abandoned diversity by hiring only white models for ads promoting one of the most multicultural cities in the world? Clearly this was a deliberate decision, since the ads were produced by Foote, Cone and Belding's Toronto office. I can't believe there is some great untapped poor-white-trash target market south of the border they're going after, since the ads are placed in "alternative weeklies" that those people wouldn't read - even if they could read. Other than oozing a generalized, self-satisfied sense of irony, failing to reflect what Toronto is actually like, and abandoning the upmarket high-spending tourists who will help our economy the most, what is the point? The answer, I suspect, lies in Gregory Nixon's admission that the campaign came about because the Live with Culture promotion budget had "a bit of cash left in the till".
 
"failing to reflect what Toronto is actually like"

Even with all the multiculturalism, Toronto's still like half white...anyway, the girl on the right in the last photo has "ethnic" hair.
 
And beyond all that, think of what, exactly, this American alt-weekly alt-culture really is. Yup, you guessed it; pretty white-middle-classesque, albeit "enlightened" about it...
 
Well we can always add another ad to rectify the multi-cultural aspect: Shows people of all ethnicities decked out in gap shirts watching Hockey "Toronto nothing like the United Nations except for the people".
 
By contrast, the latest Diesel "global warming" ads do their job using only images, without resorting to baffling links between taglines and visuals.
 
"Why have they abandoned diversity by hiring only white models for ads promoting one of the most multicultural cities in the world? Clearly this was a deliberate decision, since the ads were produced by Foote, Cone and Belding's Toronto office."

Can you clarify this Mr. Babel? I don't understand.
 

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