In my own personal dealings with a lot of 'teams', usually the homeowner only sees the top of the team at the listing presentation and then never again. After that, it's the underlings who handle things. One even sent a brand new agent to deal with the offer negotiations (I had to teach her what Ontario laws were as she had just moved to Ontario from BC), she wasn't skilled at handling the sellers (they spent over an hour discussing the chandelier that WAS INCLUDED in the listing!) and she certainly didn't know the paperwork process. Throughout the closing of the deal, the team members were calling each other looking for documents, the left hand never knew what the right hand was doing, etc. Using an agent who works on their own means they are reachable, they have all the documentation in one place, they know all aspects about the listing/deal and they know the status of it all along the way. Also, a lot of those 'teams' are made up of one agent, the deal secretary (who every one else at the office uses), and the front desk secretary (again, who everyone else at the office uses) so there is, in fact, no 'team', just an agent who says they have a 'team'.