I think that positive aspect was undercut by a lack of selection and until relatively recently, a very bargain store look.This is no small thing. Their staff was really quite great-people who truly loved music. No request was too obscure, and to top it all of, they'd always have a myriad of recommendations ready at hand.
Though, when you think of it, even that aspect of the store is a relic of the past. Knowledgeable staff is something you don't really get in music stores nowadays.