When I've been stuck in our building's elevators and press the help button,the call goes to the monitoring company (once I got a "sorry, that mailbox is full" message -- WTF?), but on one occasion security intercepted the call and got me out so it is theoretically possible that it was all in house. That said, either Ford or the woman from the Club should have identified themselves and had a message sent. This didn't seem to happen which makes the story rather suspicious