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@AlvinofDiaspar providing you a link to this thread, as well as the human rights case that got this started.
His post was here:
https://urbantoronto.ca/forum/threads/go-studies-bolton-rail-service.6512/post-1780659
Between those two, many of your questions are answered.
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In terms of personal anecdotes, be patient, not everyone is reading every thread, every day.
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May I suggest that you contact Steve Munro through his website; he may be willing and would certainly be capable of providing you some of the insights you desire.
www.stevemunro.ca
His contact email is here:
https://stevemunro.ca/category/site-news/email/
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I would also suggest you contact Mr. Lepofsky.
He has a Twitter Account:
I'm not sure if his email address is current, but this was it a few years ago:
dlepofsky @sympatico.ca
If you search his name and TTC on google, you'll find several articles discussing his fight for change.