We needed a couple of small items. We went to our local Home Hardware. Staff found out what we needed, went in the store and got it; we were done in about 10 minutes. Excellent service.
I have had really good luck with Home Hardware's online ordering system pre-pandemic. We have a very small store that couldn't hope to carry all the products in their online catalogue. The only failing was it wouldn't let me order lumber. I had to persist through the overloaded local phone number for that.