TTC has begun public engagement for its new 5-year plan:
TTC 2024 Annual Service Plan, 5-Year Service Plan, and Customer Experience Action Plan
ttc5yearplans.ca
Direct link to survey:
ttc5yearplans.ca
I filled out the above.
It tends to concentrate on multiple-choice priorities both for construction disruptions but also for funding (what if we have less, what if we have the same, what if we have more?)
Priorities generally look something like More/same/less frequent service, longer/same/shorter span of service, more/same/less distance between stops, more/less express service.
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Within the above parameters, I generally chose, greater distance between stops, more service frequency, greater span of service (more night routes), and status quo on Express services.
They do provide write-in boxes for most questions, where I noted the need to focus on service reliability, and to spend less on fare enforcement if the enforcers are going to stand around chatting and doing nothing, which seems to be the norm. Finally, I argued that service reliability is key and that evenly spaced vehicles would do more to improve rider experience on most surface routes than more vehicles.
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There is also a section looking at rider experience and asking about new investments and to prioritize among, pre-trip investments (trip planners etc.); stop amenities (heated shelters, benches), station amenities (retail/vending etc.), and post-trip amenities ( the ability to track your own movement, time on transit etc.)
I prioritized the middle two and don't understand why anyone would care about the latter.
I argued for getting an LCD display at every surface stop not just to display next vehicle times, but to be usable to communicate service disruption/detours on route in real time. I supported more vending machines, but also argued for more washrooms at busy stations.
