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TTC: Other Items (catch all)

turbanplanner said:
Classy as always!

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Is this real? I can't imagine the customer service NPCs being allowed to go off in a public forum like that without serious repurcussions.

Why does the intern running this page get so pissed like it's their own acronym and they're being attacked for it?
 
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Towered said:
Almost reads like something @Northern Light might write in a semi-exasperated state after a day fending off inane queries ;)
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If that response is real, I want to nominate this person for a promotion to head of Customer Relations.

I like a good sense of humour, correct grammar and the desire to take down people engaged in infantile banter.
 
AlvinofDiaspar said:
Oh look, they are actually capable of using uncanned responses! Now if only they could do that with actual customer feedbacks...



Not as pissed as we are when we get another service suspension during rush hour, or the years of slowdown with no end in sight. Take a number.

Oh and from CP24:


AoD
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They even put it on their uniforms without thinking any of this might be an issue...

...it's really hard to take anyone seriously with that name plastered on the back even if they come at you with guns a blazing. /sigh
 
nfitz said:
It's the province's acronym. I've just not seen anyone else POP it in their uniform and make press releases.
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That's exactly it - if they hadn't explicitly called attention to it, I doubt anyone would have even noticed. They orchestrated their own PR crisis. And all for... what? Who was asking for the uniform update? How does this improve the transit system in any way?

Regardless of one's tolerance for immature jokes, you either have to be oblivious or 300 years old not to notice the implication, and easy material for the inevitable smear campaign when these upstanding citizens next overstep their boundaries. Having an intern get defensive about social media doesn't look great in my book. But, then, such a refusal to accept the egg on one's face is pretty emblematic of the institutional inertia of the TTC.
 
txlseries4 said:
The tweet is real, and I've seen some attributing it directly to Stuart Green.

I think it's a bizarre overreaction to get so defensive as though it's personal... Why not just lean into the joke instead of hurling insults?
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Didn't he retire years ago? Last I saw he became a barber in like Orillia.
 
txlseries4 said:
The tweet is real, and I've seen some attributing it directly to Stuart Green.

I think it's a bizarre overreaction to get so defensive as though it's personal... Why not just lean into the joke instead of hurling insults?
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Yep, the CP24 clip include a shot of the tweet, attributions and all.

As to the latter - Sir, this is not a Wendy's*,

* Wendy's are known to have sassy SM - particular Twitter presence,

duffo said:
Didn't he retire years ago? Last I saw he became a barber in like Orillia.
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Not anymore

T3G said:
That's exactly it - if they hadn't explicitly called attention to it, I doubt anyone would have even noticed. They orchestrated their own PR crisis. And all for... what? Who was asking for the uniform update? How does this improve the transit system in any way?

Regardless of one's tolerance for immature jokes, you either have to be oblivious or 300 years old not to notice the implication, and easy material for the inevitable smear campaign when these upstanding citizens next overstep their boundaries. Having an intern get defensive about social media doesn't look great in my book. But, then, such a refusal to accept the egg on one's face is pretty emblematic of the institutional inertia of the TTC.
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Honesty, I am more concerned about how much the new uniforms cost - considering there is practically no change in the nature of the job (the whole giving authority argument is DOA considering it's now POO by default).

AoD
 
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txlseries4 said:
The tweet is real, and I've seen some attributing it directly to Stuart Green.

I think it's a bizarre overreaction to get so defensive as though it's personal... Why not just lean into the joke instead of hurling insults?
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My first thought is police officer relative. I am acquainted with someone who has a close relative that is a York Region Police officer, and you cannot talk within her earshot to someone else about anything related to police without her immediately butting into the conversation and telling you off about how perfect they are and that "you know nothing about police!" This is apparently not an uncommon story that anyone with a police officer in the family agrees they are heroes and should never be insulted by someone saying they did something wrong, not ever.
 
TTC could learn how to laugh at itself and flip the commentary around with really trivial stuff like this... the majority of reactions are about how ridiculous it sounds, not that it justifies people riding for free. A great marketing team would have a hay day with the role title and reactions. This is what I thought of on the fly

"Caught by a Provincial Offensives Officer and you'll be in shit"
"Pay your fare and avoid the P.O.O. No one likes stepping in it"
 
txlseries4 said:
TTC could learn how to laugh at itself and flip the commentary around with really trivial stuff like this... the majority of reactions are about how ridiculous it sounds, not that it justifies people riding for free. A great marketing team would have a hay day with the role title and reactions. This is what I thought of on the fly

"Caught by a Provincial Offensives Officer and you'll be in shit"
"Pay your fare and avoid the P.O.O. No one likes stepping in it"
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They probably can't use the same words, but treating it with humour will go far. Much further than looking like an old, trouble-riddened organization with a questionable public image being super uptight about owning their own goal.

AoD
 
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