allabootmatt
Senior Member
I like UP and want it to succeed. I really do. But not sure I can take it again. Arrived at Union today with 2.5 hours to go until a 1030am flight to the US.
There was a slight delay leaving Union, but no big deal. Train rolling at 0820 or so.
Then, at Weston, disaster. A 'mechanical problem.' Staff saying we'd be delayed 'just a few moments.' Then 'we're not sure how long but not long, and we know you all have flights to catch.' Then 'it'll be 20 minutes.' Then, finally, 'we don't know when, there's a problem with the brakes.' At that point I called an Uber, and arrived at the airport much too late for my flight as US departures close 60 minutes before.
Thankfully it and my connection were re-booked, at the cost only of spending half the day sitting in Pearson. UPX staff were nice I guess, but there was no formal offer of compensation or suggestions of an alternative route to the airport. As a tourist you would have been very confused. Had I needed to buy an entirely new itinerary, as did a woman who I saw at the airport later on who was also on our train, I would be spitting with rage.
I've literally never missed a flight in my life until today, despite frequent travel all over. I have UPX to thank for breaking that streak.
Like I said, I really, really want UP to succeed. But how can I go back to it now? Not sure.
There was a slight delay leaving Union, but no big deal. Train rolling at 0820 or so.
Then, at Weston, disaster. A 'mechanical problem.' Staff saying we'd be delayed 'just a few moments.' Then 'we're not sure how long but not long, and we know you all have flights to catch.' Then 'it'll be 20 minutes.' Then, finally, 'we don't know when, there's a problem with the brakes.' At that point I called an Uber, and arrived at the airport much too late for my flight as US departures close 60 minutes before.
Thankfully it and my connection were re-booked, at the cost only of spending half the day sitting in Pearson. UPX staff were nice I guess, but there was no formal offer of compensation or suggestions of an alternative route to the airport. As a tourist you would have been very confused. Had I needed to buy an entirely new itinerary, as did a woman who I saw at the airport later on who was also on our train, I would be spitting with rage.
I've literally never missed a flight in my life until today, despite frequent travel all over. I have UPX to thank for breaking that streak.
Like I said, I really, really want UP to succeed. But how can I go back to it now? Not sure.