At the beginning I would have agreed with the statement, but we're way beyond teething issues and typical problems now. Having less than half the fleet available for months now isn't a normal problem, and the catenary collapsing twice isn't a normal problem.
This launch has been a disaster, but there aren't really any good options. The best option is probably to send all the express buses back downtown in rush hour and make S1 a permanent service for the next year at least. It's going to take a long time before the train works the way it's supposed to.
I wish best of luck on REM, but I hope they are learning from this. They'll be running an above ground automated system in an even worse climate than Ottawa.
I know there's a bunch of councilors trying to invoke the nuclear option of tearing up the deal, but I see that as making a terrible situation even more terrible. It's not like there's a train dealership with a bunch sitting out on a lot, it'd be years before we could get a replacement train, and if we keep the same ones at the moment Alstom itself does the maintenance, it's not like there's a more experienced option sitting out there. Other than a quick feel good, we'd accomplish nothing.