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NOW: Drive-Through Crash Course

JasonParis

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Drive-through crash course

“Drive-thrus,” as lazy folk prefer to call drive-throughs (maybe it was too easily confused with “trough”?), are a blight on efforts to make this a walk-friendly city. Here are a few core offenders, and we’re not even talking about the food.

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Did Burger King jam this pickup window behind a strip at King and Dufferin so passersby wouldn’t have to look at the bleak brick walls? Spare us, please. This whopper of a planning disaster is screaming for a little green and some connection to the street.

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This ugly box of a CIBC at St. Clair and Keele was snuck in just before City Hall issued its new guidelines for drive-throughs in 2005, which calls for amenities like benches. Wouldn’t be the answer here, but it would at least be a start. Looks like they gave a toddler some Lego and said, “Make Daddy a bank.”

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A throwback to bad 70s planning, this Parkers at Bayview and Eg isn’t really a drive-through, since you can’t actually drive through it – only park and pick up. Dangerous, too, for those making their way to the bus stop a few metres away.

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We’ll find out if city rules have any force at new downtown developments when this defunct Harvey’s at St. Clair and Vaughan becomes a Tim Hortons. An adjacent lane may prove too much for city planners to resist.

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The concept of walk-throughs isn’t completely lost on the higher-ups at McD’s. This seemingly ideal spot at Queen and Spadina, however, was eliminated, leaving a void in a section of Queen that could use a little loitering.

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City planners were so willing to sacrifice this corner of Leslie and Lakeshore to big-box and drive-through hell that they turned a section of sidewalk into an entranceway. Note the traffic lights.


Fast food no easy feet
BK’s drive-through Whopper? No service unless you’ve got four wheels
By Paul Terefenko


If you think it’s outrageous that some fancy restaurants in Toronto won’t serve you sans blazer, consider this: many culinary bottom-feeders won’t serve you without a car.

Yes, if you happen to be a pedestrian, cyclist, non-sighted or for whatever reason can’t drive yourself around, late-night drive-through restaurants are going to make it damn near impossible for you to eat.

I find this out one Friday night near King and Dufferin, when I’m contemplating a visit to McDonald’s or Burger King. Both are far from ideal fare, but facing an empty stomach and fridge, I take that shameful stroll.

The two are closed to eat-in traffic, but the drive-throughs are eagerly ready to serve 24 hours a day. McDonald’s is full of cars, so I walk up to the BK window, whose car lane is vacant, and politely ask if I can buy a Whopper.

“No,” says the young woman in the window. “We can’t serve you without a car.”

So there I stand, alone in the parking lot, asking why and getting only the standard “It’s our policy” and a finger pointing to a sticker that says pedestrians don’t qualify for evening service. Rejected for lack of a vehicle.

“Get in a cab and come back,” suggests the unsympathetic employee, in clear contravention of the King’s “Have it your way” urgings.

When I call back during the day, the Burger King manager says they have to following instructions but can’t elaborate on why. It’s not really her fault; she’s just taking orders from headquarters, which did not respond to calls placed over several days. Same story from the Canadian head office of McDonald’s. That is, lack of story.

At least Toronto isn’t completely drive-through-friendly. In response to a 2002 battle between St. Clair residents and a McDonald’s drive-through expansion, the city created urban design guidelines for these planning monstrosities.

“It became a rallying cry,” says the planning division’s Klaus Lehmann, who created the drive-through zoning bylaw.

The 2005 guidelines are an evolution of the Official Plan and make many good suggestions for incorporating drive-throughs in neighbourhoods – like clear pedestrian walkways, benches, peaceful spots and planters. But they don’t ban them.

The only restaurant that doesn’t balk at my late-night request is the McDonald’s near Queen and Coxwell.

I call during the day to find out its policy, and the manager takes my name and says to call ahead and let the night manager know I’m coming by. “Just make sure you let her know ahead of time so she doesn’t get scared,” the manager says.

No, it’s not ideal, and the thought of being added to a McDonald’s guest list is hilarious, but at least folks here do a little creative embellishment of the policy.

The fact is, we’re stuck with these ’burban hangovers. The city says it has no power to retroactively impose a remake of these outlets. “Unfortunately,’’ says Lehmann, “they’ve all been designed in accordance with previous bylaws. There were a lot of cases where things were just rammed in.”

news@nowtoronto.com
 
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Did Burger King jam this pickup window behind a strip at King and Dufferin so passersby wouldn’t have to look at the bleak brick walls? Spare us, please. This whopper of a planning disaster is screaming for a little green and some connection to the street.

Actually, this is a great example of an urban-ish drive-through. There aren't any passersby as that's the back of a corner plaza complex, it connects fully with the street on the other side.
 
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City planners were so willing to sacrifice this corner of Leslie and Lakeshore to big-box and drive-through hell that they turned a section of sidewalk into an entranceway. Note the traffic lights.

I don't understand their point about turning a section of sidewalk into an entranceway - isn't that what all entranceways and driveways are? Is it supposed to bridge over the sidewalk?

That aside, that drive-through should be blown up. The drive-through traffic criss-crosses at almost the same point as pedestrians are expected to walk in from the sidewalk. It's really bad. Good location though.

Also, the lights are there because that's the intersection for two grocery stores (not because of the drive-throughs)
 
NOW looked at the drive-through CIBC which replaced a pedestrian friendly bank at Dundas and Runnymede that's also a nice heritage building. It only had two parking spots at the back. CIBC closed some other branches for this new one. But its drive-through isn't that bad as it begins and ends in the parking lot. It's actually faster to get inside for a pedestrian coming from St. Clair than for a driver, and the pedestrian doesn't have to cross parking either.

Policies against serving pedestrians and cyclists can be frustrating. It's probably because the corporation doesn't want to get sued if a car hits someone.
 
Actually, this is a great example of an urban-ish drive-through. There aren't any passersby as that's the back of a corner plaza complex, it connects fully with the street on the other side.

I was thinking the same thing as I read the article. A (albeit one-story) retail development that meets the sidewalk with entrances facing the sidewalk, and parking and a drive-thru hidden behind. We need more of this, not less.
 
All these businesses are doing is giving the customer what they want. If "we" didn't want drive throughs, well, we wouldn't use them. And don't tell me that it's only those outside of the communities using the drive throughs, as I bet that it's locals using them the most...the same locals who don't want drive throughs. Reminds me of those towns that fight against Wal-Mart, only to have the entire town's population there on opening day to shop when the Wal-Mart finally opens.

Drive throughs wouldn't exist if we didn't want them.
 
I really do wish there was some way of getting rid of these, but I understand how the citys hands can be tied legally.
 
Beez, Cabbagetown wouldn't exist if the city didn't protect it.
The city didn't protect it, the people did by pressuring city hall, and by electing Sewell to stop it. The city wanted to knock it all down.

If the people of Cabbagetown had wanted tall towers, much as the people around these drive throughs want drive throughs, they'd have them.
 
I really do wish there was some way of getting rid of these, but I understand how the citys hands can be tied legally.

Why? In the case of the drive-through hidden behind the corner plaza a drive-through is likely one of the best uses of that space.
 
the reason BK doesn't allow people on foot thought the drive-thru, is that they're afraid that someone on foot may get hit by a car while waiting in line with cars, and they'll be liable. Wendy's is the same. It makes some sense, but they should have a walk up alternative, especially in the city.
 
the reason BK doesn't allow people on foot thought the drive-thru, is that they're afraid that someone on foot may get hit by a car while waiting in line with cars, and they'll be liable. Wendy's is the same. It makes some sense, but they should have a walk up alternative, especially in the city.

It's also an employee safety issue. I think there's concern that it's easier to be physically assaulted in the drive-through by a pedestrian than a driver (though drivers are so exceptionally rude that it's really only assault of a different kind)
 
the reason BK doesn't allow people on foot thought the drive-thru, is that they're afraid that someone on foot may get hit by a car while waiting in line with cars, and they'll be liable. Wendy's is the same. It makes some sense, but they should have a walk up alternative, especially in the city.
I'll have to go through will my motorcycle one day, with a cup holder installed. That'll throw them off.
 
If they don't let pedestrians use the drive through in case they get hit, why aren't cyclists allowed, since they drive with cars on the roads and act as a vehicle anyways....
 
If they don't let pedestrians use the drive through in case they get hit, why aren't cyclists allowed, since they drive with cars on the roads and act as a vehicle anyways....

That goes back to employee safety. They feel it's easy to get off your bike and climb through the window :)
 

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