Justin10000
Banned
Why did the province go with Accenture? Why not with a company with more experience with electronic fare systems such as Cubic?
So far, I generally like my Presto Card, though I don't use it much. Generally only once/day on my way home from work to access TTC at Kipling Station. Will use it on Mississauga buses when it's available, and GO too. I've also used it for the TTC at Union.
So, I like the card, but I find the whole fare loading scheme to be clunky.
- Why do we need to tap on or use a one of the balance checkers before we can check our recent transactions online?? Seems so backwards...
- I recently used up my my Presto balance so I signed up for the automatic deductions. So far, no deductions have been made, so I've been using tokens. Do I need to manually add a balance again, so that it triggers the autoload the next time I pass under my threshold? Why didn't it just top me up right away?
- So this morning I manually topped up again via the website, to an amount just above my autoload threshold. Got the email confirmation that payment went through, but again I need to tap on before the website actually gets updated with my current balance. Grrr.
- So after I pay my fare today, my balance will be below the threshold and I expect to see that autoload kick in. Let's see how that goes...
So my Presto card still didn't work last night on my way home. I tried tapping on at TTC Kipling, which didn't work. SO I used the balance checker at GO Kipling and it said I was still in the red. I guess they're not kidding when they say, "Changes to your account may take up to 24 hours to process."
And the website still shows that I have a negative balance. I'm wondering if this requires some kind of manual intervention from Presto staff? I mean...the payment went through, automatic emails were sent, but still no actual e-purse update? Bizarre.
Let's see if it works this evening....
I suppose that after my autoloads start working properly, it will be smooth sailing. But in the meantime, it's a big pain the butt, and needlessly confusing.
Good thing I carry tokens.
You have to go to Union Station to pay a penalty fee for going into negative, in order to use your card again.
GO E-News Alert said:To provide more flexibility for customers who use PRESTO and better match their travel patterns, we've made a change. For PRESTO users, the travel window, the length of time during which a GO trip is to be completed, is now 2 1/2 hours rather than the previous four hours. This will allow students and those customers who may be working a shortened work day, going to an appointment, coming into the city during the evening for a concert etc., to take advantage of all the current PRESTO benefits. For more information, please visit the updated Travel Window section on http://www.gotransit.com/public/en/fares/prestocofaresmay1.aspx
just got this email:
Yep. If it's negative, you can load money back on to it but it still won't be able to be used again until the "underpayment" status is cleared. Note that you can do this at any PRESTO equipped GO Station, not just Union.
The problem they are trying to fix is that on GO, if you have a default trip, and you travelled again with 4 hours, you had to use the overide button to make your second trip.The wording as it is, comes across as very doublespeak.
The ration of chocolate has been increased from 3 ounces to 2 ounces to offer increased enjoyment.
Accenture had the winning bid of the three proposals received from the four short-listed contractors. All the short-listed contractors were Canada-based, because of the municipal half of the framework, so it was really a limited target audience. And of course, whenever you go with the low-ball bid usually corners end up being cut or the experience isn't there.Why did the province go with Accenture? Why not with a company with more experience with electronic fare systems such as Cubic?
4) If you don't have a default GO trip set, and you take another GO trip within 2.5 hours of tapping off (not on) for your previous trip you will have to pay the full-fare - and not the discounted fare.
I also commented that it seemed to me that things were going to get really complicated once they get the buses going, and you have someone taking a 3-hour GO trip and then wanting to tap-on to local transit at the end and get a discount. I got the impression they know they have problems, and they are not sure how they are going to deal with all the permutations yet ... and this has delayed the roll-out.
Ah so it does. I'll link to that post because post numbering can change if someone deletes an old post.I think this explains the problem I had in post 1057. The question is, why is it like this?