4.2K 
Bass Installation is a remarkable story of entrepreneurial spirit and architectural contribution in the Greater Toronto Area. Founded by Stephen Callender — also the visionary behind ACCA, which we highlighted recently — Bass Installation marked a significant milestone, celebrating its 20th anniversary in October last year. In a recent conversation with Callender and Vice-President Natasha Callender-Wilson, the duo shared insights with UrbanToronto into the company's evolution.
Bass specializes in the installation of glass and curtain wall systems, playing a pivotal role in the creation of Toronto's iconic skyline. With expertise spanning over two decades, the company delivers high-quality, innovative solutions for commercial and residential buildings alike. From intricate skylight rejuvenations to the installation of expansive curtain walls on towering skyscrapers, Bass Installation has worked on several high-profile projects.
Stephen Callender's journey from Barbados to Canada in 1976 set the stage for what would become a leading name in the glass and curtain wall installation industry. Initially working in a glass factory in Scarborough, Callender's career trajectory shifted dramatically in 1983 when he joined the Ironworkers Union. His ascent to a top supervisor position at a reputable curtainwall company laid the groundwork for his entrepreneurial venture.
“While Bass has been around for 20 years,” Callender shared, “I’ve been in business for 32 years. The correct way to grow is slowly but methodically; when we make mistakes, we correct them and move on.”
The economic recession of the early 1990s saw Callender laid off and seeking new directions, co-founding a company that laid the precursor to Bass Installation. By 2003, after overcoming financial setbacks and undergoing a rebranding, Bass Installation emerged, unionized, and ready to tackle larger projects.
Natasha Callender-Wilson entered the company in 2004 while pursuing a Bachelor of Administration degree. Her reflections on the early days highlight the humble beginnings and relentless work ethic that propelled the company forward: "We were in our home office back then, working side by side at a desk no bigger than 10 feet long. [Stephen Callender] was pricing jobs by night and working in the field by day, while I was helping him with payroll and the books, and attending school full-time."
Bass Installation's portfolio boasts an impressive array of projects that have left an indelible mark on Toronto's architectural landscape. Notably, The Well, a structural marvel featuring a 37,900 ft² overhead glazed canopy, showcases Bass Installation's expertise in executing complex designs with precision.
Another landmark project, 160 Front West, illustrates Bass Installation's role in defining the city's commercial skyline. This 46-story tower, with its primary tenants TD Bank and the Ontario Teachers' Pension Plan, features a unique curtainwall design that challenges conventional architectural norms.
CIBC Square at 81 Bay Street further exemplifies the company's prowess. Described as a "diamond in the sky," this 49-story commercial tower adds a multifaceted artistic touch to Toronto's skyline. Despite the challenges of completing the project amid the COVID-19 pandemic, Bass Installation's team, under Stephen's guidance, delivered exceptional results.
The Eaton Centre Skylight Rejuvenation project represents another significant undertaking by Bass Installation, revitalizing Toronto's iconic shopping mall with a $60-million refurbishment. The phased approach to replacing the skylight roof reflects the company's planning and execution capabilities.
Perhaps the most ambitious project in Bass Installation's portfolio is The One, a supertall skyscraper set to redefine Toronto's architectural heights. Set to reach 91 storeys, the project has consistently been a huge draw for UrbanToronto readers, with its ongoing installation of eye-catching reflective curtain wall representing a major pull.
Stephen Callender's reflection on the company's journey and the challenges of balancing business growth with personal commitment highlights the passion and dedication driving Bass Installation's success: "My schedule is crazy… If Natasha was not my partner in the company, I couldn't be involved in it. Having her around gives me more time to spend on Bass Installation.”
* * *
Throughout February, UrbanToronto is honouring Black History Month with a series of articles looking at Black-owned organizations or companies in the Greater Toronto Area’s development and construction industries.
* * *
UrbanToronto has a research service, UrbanToronto Pro, that provides comprehensive data on construction projects in the Greater Toronto Area—from proposal through to completion. We also offer Instant Reports, downloadable snapshots based on location, and a daily subscription newsletter, New Development Insider, that tracks projects from initial application.
