Although I will admit, I hold very litle sympathy for many of the front-line workers who felt like they were getting "thrown under the bus". They were getting away with a lot of non-sense for years before his arrival, so of course they would feel like they were getting thrown under the bus the minute someone tried to correct some of the behavior. The rest I cant really speak to.
There were some things that they complained about that I would roll my eyes at - for instance, about 2 years ago there was a big cry and hue when they reduced the amount of free parking for operators at Wilson Division.
But there were others that I completely agree with, such as being told not to watch the fares. A number of those that continued to do so after the memo from head office were given and were assaulted received little help from their superiors until the union stepped in.