There is always someone to find fault. And since Chris Hume is a professional critic, he is good at it. Much of this commentary has nothing to do with the vehicles themselves.
I'm not even sure if some of his complaints are even accurate. Like this, for example:
But it’s not all the drivers’ fault: the doors — all six of them — close so slowly, every stop becomes an exercise in anger management for frustrated passengers late for work. The doors take longer to open and close than those of the new subway cars underground.