Northern Light
Superstar
For those into following TTC minutiae ....you will be aware that at Commission meetings there has traditionally been a CGM (Chief General Manager's Report) on the agenda, which provides cursory updates on ridership and financial performance for the one or two most recent board periods.
This has now been changed to the CEO's Report.
http://www.ttc.ca/About_the_TTC/Com...rch_30/Minutes_Other/CEO_REPORT_PERIODS_1.pdf
Big whoop on the name change, LOL......BUT.....
Wow on the reading. Transit geek heaven.
This report is WAY more thorough than the old version.
It contains a raft of KPIs (key performance indicators)
such as
Schedule adherence (by mode)
Station Cleanliness targets
Crime on the TTC
Employee Absenteeism
% of escalators and elevators working
Even % of fare vending machines working is due to be added.
It shows the actual, the target, the trend (improving or getting worse)
The explanations are also very involved.
Its too early to fully judge the performance of Mr. Byford one should certainly not substitute fancy reports for actual customer service; but this appears to be a big step in the right direction. At least we can all, easily, see how they are doing in a range of performance areas now.
This has now been changed to the CEO's Report.
http://www.ttc.ca/About_the_TTC/Com...rch_30/Minutes_Other/CEO_REPORT_PERIODS_1.pdf
Big whoop on the name change, LOL......BUT.....
Wow on the reading. Transit geek heaven.
This report is WAY more thorough than the old version.
It contains a raft of KPIs (key performance indicators)
such as
Schedule adherence (by mode)
Station Cleanliness targets
Crime on the TTC
Employee Absenteeism
% of escalators and elevators working
Even % of fare vending machines working is due to be added.
It shows the actual, the target, the trend (improving or getting worse)
The explanations are also very involved.
Its too early to fully judge the performance of Mr. Byford one should certainly not substitute fancy reports for actual customer service; but this appears to be a big step in the right direction. At least we can all, easily, see how they are doing in a range of performance areas now.