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Toronto Pearson International Airport

lenaitch

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According to this Toronto Star article, it seems AC has been struggling more that other carriers at Pearson. For sure they are the largest, but it sounds like they are having more problems with their staff and contractors than the others.


“To bring about the level of operational stability we need, with reluctance, we are now making meaningful reductions to our schedule in July and August in order to reduce passenger volumes and flows to a level we believe the air transport system can accommodate,” he wrote.
I get the sense that the "air transport system" might not be main problem.
 

Kraylin

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Please don't turn this back into a covid issue. The entire world keeps using it as an excuse for the low rate service we are getting from multi billion dollar corporations who are reaping record profits while "complaining" about staffing shortages, supply chain issues, etc" stop being so naive!
 

Richard White

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Please don't turn this back into a covid issue. The entire world keeps using it as an excuse for the low rate service we are getting from multi billion dollar corporations who are reaping record profits while "complaining" about staffing shortages, supply chain issues, etc" stop being so naive!

What are you going on about now?
 

tmlittle

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Please don't turn this back into a covid issue. The entire world keeps using it as an excuse for the low rate service we are getting from multi billion dollar corporations who are reaping record profits while "complaining" about staffing shortages, supply chain issues, etc" stop being so naive!
Bingo. "covid disruption" is going to be cynically quoted as an excuse for just about anything for the next 5 years or more rather than admit actual issues.
 

wopchop

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Covid is an actual issue. Hopefully it becomes less disruptive, but it still is.
True, it is an issue.

However, a huge part of the issue is that all companies related to air transportation laid off huge amounts of employees, have not hired them all back, and are now trying to return to regular service with those low staff levels. Clearly that won't work, but the greed of the c-suite pushed them forward with increasing service.

This same scenario is playing out across many other industries.
 
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Pearson's issues are horrific but shared with others. London, Munich, Dublin from recent experience. A work acquaintance went golfing in the UK, connected through Heathrow and his luggage has been missing for over two weeks and he is on his way home, vacation complete. Dublin was multi hour wait for luggage, Munich just as bad, and Heathrow may be worse then Pearson. Book trains in advance, although sometimes you are in the same line as those buying tickets, but the stress is less. Employees are tired, overworked. frustrated, and they see no light at the end of the tunnel. So pack lightly and as much patience as possible. . I think I read Drum is on his way or on vacation in Europe. Hope he enjoys his travels and enjoys good luck with the airport.
 

kEiThZ

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Does anyone know what happened to the Pearson Transit Hub idea? Did COVID kill it? Or is the GTAA still working on it?
 

rbt

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Does anyone know what happened to the Pearson Transit Hub idea? Did COVID kill it? Or is the GTAA still working on it?

This was expected to be funded by office developments on airport land. It was one of the big new non-aeronautical revenue sources, an area they've been growing (parking, restaurants, retail, ...) to reduce airline fees after being crowned the most expensive airport in the world.

I expect it's dead until vacancy rates drop and companies are again looking to reduce workloads for travelling workers; the sales guy that would like to visit the office at 9am and catch a flight at 10am, or a satellite office for a large Kitchener startup which investors can visit.

Airlines didn't really want to fund it before Covid but they were happy to receive the benefits.
 
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darth_freeman

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Passengers Arriving Without Bags. At some point the bags and passengers traveled out of sync. Worst I ever saw was an entire hangar filled with baggage during the storm of 1999
Do they have the capability to eventually mail/deliver bags to the address on whatever tags the bag has? Or is the only option for the passenger to eventually return to the airport to claim it.
 

DSC

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Do they have the capability to eventually mail/deliver bags to the address on whatever tags the bag has? Or is the only option for the passenger to eventually return to the airport to claim it.
This is what they normally do if you report a lost/delayed bag but this is hardly normal. Obviously it's possible but many people put their HOME address on luggage so if they are visiting it is hardly going to help having cases sent home.
 

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