Dirk
New Member
What do individuals expect of government—and how can government better address those expectations? The Accenture Institute for Public Service Value explores those and other questions with the Accenture Global Cities Forum, a series of daylong citizen panels in cities around the world. So far we have talked with individuals in Berlin, Dublin, London, Los Angeles, Madrid, New York, Oslo, Paris, Rome, Singapore, Sydney, Tokyo and Toronto. We have captured the voices of those citizens—as well as our findings and analysis—in an interactive Flash site.
I stumbled upon this project on the consulting giant Accenture's website. A whole bunch of reports are available, including one for each city. They are essentially about how well the citizen like their city services, and what the priorities are for improving the services. Forums took place in London, Sydney, Singapore, Berlin, New York, Paris, Madrid and Los Angeles in 2007 and Oslo, Toronto, Tokyo, Rome and Dublin were added in 2008. The Toronto forum included 60 different Torontonians "from all walks of life". Apparently, compared to other cities, and in contraction with our supposed inferiority complex, we are second only to Sydney with 32% believing the city is a world class place to live and work. However, the constant complains of our traffic and general state of transportation are a widely held view with 78% of us saying that transport falls short of our expectations, second only to notoriously congested Rome. How accurately the findings of the reports represent the view of the general population is something to be debated.
Links:
The main website for the forum: http://www.accenture.com/Global/Res...Public_Service_Value/AccGlobalCitiesForum.htm
The 2nd general report including 2008 cities: http://www.accenture.com/Global/Res...ublic_Service_Value/ExecutiveOverview2009.htm
The Toronto Report (PDF): http://nstore.accenture.com/Global_...ture Global Cities Forum - Toronto 040609.pdf