Toronto Union Pearson Express | ?m | ?s | Metrolinx | MMM Group Limited

[lastcommodore]

I like to believe that riders are smart enough that if a service is down they can quickly search or google alternative options. That's what I do when I travel, anyway.

With all due respect to "Riders are smart enough to know who runs what services and knows where to check it for info and what alternatives there are for diversions", i wish however
https://xkcd.com/2501/

Additionally the reality is that it you must not compensate for the average rider but the bottom 10%, or perhaps even bottom 1% of riders.

Do you think that if Lakeshore East service is down from Oshawa that VIA Rail should be plastering Oshawa Durham College GO Station with signage indicating as such? It's not their responsibility if other services falter.

Yeah? People on VIA rail connect from Oshawa to their destination using GO... They should appropriately tell their customers prior to arriving at Oshawa that if they are connecting to GO, it is not operating and there are replacement buses at wherever.

I suppose we must agree to disagree at this point.