Yesterday afternoon, Tarion Warranty Corporation announced the recipients of the 2013 Tarion Awards of Excellence at a luncheon event held at the Novotel Hotel’s Gibson Ballroom in North York. Tarion, a private corporation established in 1976 to regulate the new home building industry in Ontario, licenses all new home and condominium builders pursuant to provincial legislation. This ensures that all new home builders provide purchasers with warranty coverage that is guaranteed by Tarion.  As of the end of 2012, more than 381,000 homes in Ontario were protected under warranty.

2013 Tarion Awards of Excellence 2013 Tarion Awards of Excellence Luncheon, image by Jack Landau

“Happy, satisfied homeowners are the best indicator of good customer service. Tarion Award of Excellence winners are decided by homeowner feedback and recognize builders who go the extra mile to put their purchasers first,”said Howard Bogach, Tarion President and CEO. “We congratulate the winners and all finalists for being leaders in customer service excellence.”

2013 Tarion Awards of Excellence Howard Bogach, Tarion President and CEO, image by Jack Landau

The Tarion Awards, the only awards in Ontario that recognize new home builders based solely on their customer service delivery, were awarded for four categories of builders, based on the following building volumes; High-Rise, Large Volume, Medium Volume and Small Volume. 

Nominees for the awards were chosen based on the results of a comprehensive survey sent to more than 40,000 Ontario homeowners who took possession of a new home between October 1, 2011 and September 30, 2012. More than 6,800 survey responses were received, representing 17% of consumers who bought a new home in Ontario during that time.  Survey questions covered every stage of the homeowner-builder relationship beginning with the signing of the agreement of purchase and sale, through construction, pre-delivery inspection, and after-sales service.  2013’s finalists are listed below, with the winners following:

High-rise builder category

(More than 100 high-rise possessions per year)

The Daniels Corporation, Toronto
Del Ridge Homes, Markham
Monarch Corporation, Toronto
The Tricar Group, London
Tridel, Toronto

 

Large volume builder category

(More than 100 possessions per year)

Branthaven Homes, Burlington
Fusion Homes, Guelph
Menkes Developments Ltd., Toronto
Monarch Corporation, Toronto
Pidel Homes, Guelph

 

Medium volume builder category

(21-100 possessions per year)

Grimesway Construction Ltd., Lindsay
Klemencic Homes, Trenton
Mirtren Homes of Belleville, Trenton
Terra View Homes, Guelph
Wrighthaven Homes Limited, Elora

 

Small volume builder category

(5-20 possessions per year)

Marlo Homes Inc., Tecumseh
Medway Homes, Arva 
Parry Homes Inc., London
Southridge Heights Inc., Tillsonburg
Triple T Holdings Limited, Peterborough

 

The recipients of the 2013 Tarion Awards of Excellence are:

 

·         Tridel, Toronto - High-Rise Category

2013 Tarion Awards of Excellence Tridel High-RiseTridel accepting their award in the High-Rise category, image by Jack Landau

·         Fusion Homes, Guelph - Large Volume Category

2013 Tarion Awards of Excellence Fusion Homes Large VolumeFusion Homes accepting their award in the Large Volume category, image by Jack Landau

·         Klemencic Homes, Trenton - Medium Volume Category

2013 Tarion Awards of Excellence Klemencic Homes Medium VolumeKlemencic Homes accepting their award in the Medium Volume category, image by Jack Landau


·         Parry Homes Inc., London - Small Volume Category

2013 Tarion Awards of Excellence Parry Homes Small VolumeParry Homes accepting their award in the Small Volume category, image by Jack Landau

The Honourable Tracy MacCharles, Minister of Consumer Services was on hand at the award presentations to celebrate the outstanding accomplishments in customer service.  “I am pleased to recognize home builders who provide exceptional service to their buyers,” said Minister MacCharles. “I offer my congratulations to the 2013 Tarion Awards of Excellence recipients for so capably representing Ontario’s building industry.”

2013 Tarion Awards of Excellence Tracy MacCharles, Minister of Consumer Services, image by Jack Landau

Congratulations to 2013's Tarion Awards of Excellence recipients, and best of luck for next year!