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Endearing Transit vs. Useful Transit

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http://www.humantransit.org/2011/12/outtake-on-endearing-but-useless-transit.html

Excerpts:

I argue that useful transit can be understood as involving seven dimensions or elements.

1. “It takes me where I want to go.â€

2. “It takes me when I want to go.â€

3. “It’s a good use of my time.â€

4. “It’s a good use of my money.â€

5. “It respects me.â€

6. “I can trust it.â€

7. “It gives me freedom to change my plans.â€

The seven demands collectively define the dimensions of a transit service that most people in a society would rationally decide to use. If transit satisfies these seven demands, to the standards of the people that it is trying to serve, and compared to their alternatives, then the transit service is useful. useful service to denote service that is good enough in its seven dimensions that given the alternatives, many people would rationally choose to use it.


...

Many people will use service that is useful, even if it is not especially endearing. Relatively few people will use service that is endearing but useless, with the major exception of tourists and others who are travelling for pleasure.
 

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