“Never EVER shop at Mobilia Furniture. You will be sorry”, said a wise friend of mine. I didn’t listen. I’m now paying the price.
I bought piece of furniture at their Dixie store in Mississauga. It was defective. Actually, it was shockingly defective. I returned it. For six weeks they have been lying to me and giving me the runaround on what is happening with it. Lie after lie after lie. No one wants to take responsibility and no one has the power to do anything. Not even their store manager has the authority to process a refund.
I want my money back. They refuse and are essentially holding me ransom for a 20% restocking fee.
But... Apparently my replacement item is coming tomorrow. (They’ve been saying that almost every day for 6 weeks).
A quick Google search reveals countless horrible stories and a slew of angry customer reviews and opinions. I cannot believe the number of nightmare stories I’ve since heard from colleagues and friends.
Their customer service is abysmal. Once they make the sale the salespeople wash their hands of you and will never take your calls or want to speak to you again. They do not care what happens to you. (I am not exaggerating). You become the problem of the dingy and pathetic excuse for a customer service department. They lie. And lie. And lie. At no time will anyone even attempt to apologize for the defective product or for anything at all. You are trapped and at their mercy.
Trying to talk to someone with any sort of power is fruitless. No one – not even a manager -- can do refunds or solve the problem. They will just keep passing you along.
It’s like there’s this sad corporate culture of how it’s perfectly acceptable to let their customers know they are not a priority. I was constantly made to feel insignificant.
It is shameful that companies like this can exist for so long. Do not support Mobilia Furniture.
I apologize for my rant here, but I can honestly say that after more than 20 years living in Toronto, my experience with Mobilia Furniture is hands down the WORST customer service experience I've ever had to deal with.