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Analysis: Furor could impair future of Toronto transit, experts fear

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Analysis: Furor could impair future of Toronto transit, experts fear


Feb 10 2010

Tess Kalinowski

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Read More: http://www.thestar.com/news/gta/ttc/article/763054

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The battle for better transit has deteriorated into a war of words between the TTC's 1.5 million daily riders and its front line workers. The negativity surrounding the TTC is fierce, and with no sign tensions will cool some fear it could dampen plans to expand the system and inhibit its ability to attract funding.

- "It would be a terrible outcome of this current dynamic if the result was investment in transit was once again put off for future years. I worry this feeding frenzy on the TTC will end up lessening the pressure on politicians at all levels to seriously find resources on transit," said John Cartwright, president of the Toronto and York Region Labour Council.

- There's probably truth on both sides of the public-union divide but the public's response suggests the customer service issue is real, even if the root problem is more complex than sleeping collectors or coffee-guzzling bus drivers, said marketing professor David Dunne of University of Toronto's Rotman School of Management.

- Meanwhile, the public sees workers who enjoy the protection of a powerful union at a time when many people are out of work or struggling to hang on to a job.

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