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I'm not saying it's incorrect, I just think that the system is flawed. Like I said, does this not give them incentive to push any delays to the end of the month? Are they not allowed to be late as much as they please once people aren't paying full fare anymore? If I were them, I'd much rather...

Sorry if this is off-topic, but I really dislike how the GO service guarantee is implemented. My train was delayed for nearly an hour last week and I successfully filed a claim in which I got a hefty refund of $0.40. Pretty insulting if you ask me. Why do they give refunds based on the...